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Room Attendant

Job Category:Housekeeping

Requisition Number:ROOMA001055

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Posting Details

Posted:December 20, 2024

Full-Time

On-site

Locations

Showing 1 location

7Clans First Council Hote

Newkirk, OK 74647, USA

Job Details

Description

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific brand standards. Follow established productivity and efficiency guidelines.

DEPARTMENT OPERATIONS

Make beds neatly with fresh linen (including sheets, duvet, blankets, and pillowcases). Makes a sofa bed.

Removes dirty linen.

Picks up debris/trash from floors, removes, and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, windowsills, walls, baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture, and cupboards. High-dusts artwork.

Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

Replenishes room supplies (Coffee, condiments, and cups) in accordance with brand/hotel standards.

Cleans mirrors, windows, vent covers, and glass doors.

If Applicable: Cleans & disinfects kitchen including counters, and refrigerators using approved cleaning chemicals and rags.

Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

Reports items that require repair or additional cleaning to the appropriate person/department.

Restocks housekeeping cart.

Vacuums hallways.

Turns in all lost and found articles immediately.

Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of the hallway door.

Performs all duties in accordance with company team member handbook, objectives of the Otoe-Missouria Tribe, internal policies, procedures, and controls as well as applicable laws.

Maintains a professional image, including grooming, verbiage, and body language, always.

Warmly greets both guests and coworkers every time they come in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

Fosters teamwork by aiding others, as needed.

Continuously monitors the surroundings at work, to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

Makes a genuine effort to identify and seize each golden opportunity to WOW the guest!

Additional duties may be added at any time at the discretion of management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

High School diploma preferred.

Previous hotel experience preferred, however, ability gained through 2+ years related employment (customer service), or on-the-job training may substitute for actual hotel housekeeping experience.

KNOWLEDGE and or SKILLS

Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.

Proper cleaning methods and techniques.

Read, write, and speak the English language. Read professional publications, memos, emails, logs, newslet ers, and documents.

Protect the Companys value by keeping information confidential.

Establish and maintain positive relationships with executive level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.

Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.

Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.

Read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

Complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.

Must be able to positively communicate with guests and co-workers.

Ability to work within scheduling guidelines.

Ability to work with minimal or no supervision.

Follow a schedule and perform physical lab