Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world?

Connecting Continents. Impacting Communities.

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed, and maintained to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.

Position Overview

The Director – NOC Director is responsible for the charter of establishing, managing and expanding a best-in-class SubCom’s Network Operations Center (NOC) Services. The Director’s responsibilities include maintaining the NOC business relationships with customers, assisting the NOC Manager with all NOC operational needs. The candidate must possess the ability to identify defects in operating processes along with problem-solving skills and have an aptitude for time management leading the effort in keeping all processes current. The role will lead the NOC reporting of service impacting events and issues. The position reports to the VP of Customer Solution and the position is located in Newington, NH.

Responsibilities

• Drive innovative solutions to ensure operational excellence, best in class customer service with continual process improvement.

• Liaison with the NOC Manager to ensure the NOC Engineers maintain the performance of customer networks remain optimized, ensuring that maintenance, repair and system provisioning efforts are coordinated, communicated, scheduled and resourced accordingly.

• Host Operational and Maintenance meetings for PNOC contracted undersea systems

• Ensuring PNOC Monthly Reports are submitted to customers on time

• Provide NOC Weekly Report to VP of Customer Solutions

• Liaison with the NOC Manager to ensure that operation management policies, standards and procedures are properly implemented, enhanced, and maintained, including training, issue reporting and resolution, problem management, metrics collection, performance reporting, and trend analysis.

• Direct new NOC contract review and execute internal process with the customer and in SubCom.

• Liaison with the NOC Manager and NOC Associate Security Officer to ensure that all operating processes meet the regulatory compliance of all governing US Agencies and satisfies all contractual obligations.

• Market and expand NOC Services, where applicable.

• Consistently ensure that business is always conducted with integrity and that behavior aligns with SubCom policies, procedures, and core values.

  Qualifications

• Bachelor of Science Degree required, preferably a technical Master’s Degree

• Minimum of 10 years of experience in undersea systems in a supervisory or management technical role

• Experience and technical knowledge of data networking

• Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership

• Customer Service Focused - the ability to deliver sustained high performance and high levels of customer satisfaction - Wide international community experience and well versed in serving customers from any nations

• Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations

• Strong problem-solving skills, critical thinking, excellent analytical ability, metrics driven.

• Team building, mentoring and coaching skills.

• Work well under pressure with differing levels of Management.

• Fluency in English and other languages a plus.

• Ability to maintain confidential information and communications.

  NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

  Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position.

  Our selection procedure is based on local, state and federal law.

  Please be sure to attach a resume to your application. We are not able to consider applications without a resume.

  BENEFITS

  SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential.

  AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY

  SubCom is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

  SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. Since 1955, SubCom has deployed enough cable to circle the equator more than 21 times.

  SUBCOM’S CORE VALUES

  Quality   -   Accountability   -   Teamwork   -   Innovation