Job Summary

Dispatcher - Courtesy Ambulance

Position Overview

The Dispatcher is critical in ensuring community and public safety by efficiently managing emergency and non-emergency service requests for Courtesy Ambulance. This position operates 24/7, including nights, weekends, and holidays. The role requires exceptional accuracy, concentration, attention to detail, and multitasking while utilizing advanced computer technology. Dispatchers must exercise independent judgment in receiving and transmitting emergency medical and other critical information via radio, telephone, and computer systems.

Essential Responsibilities

• Process incoming emergency and non-emergency calls for Courtesy Ambulance services.

• Dispatch appropriate resources for ambulance, wheelchair, and other emergency/non-emergency services

• Utilize a Computer-Aided Dispatch (CAD) system to create and maintain electronic records and activity logs.

• Monitor calls, access, and input information using various computer systems.

• Operate an 800 MHz region-wide radio system.

• Maintain proficiency with evolving technology and equipment.

• Adhere to assigned work schedules, including various shifts covering 24/7/365 operations.

• Perform additional duties as assigned by management.

   

Qualifications

• High school diploma or equivalent

• Dispatching experience within the last seven years (highly preferred)

• Typing speed of at least 40 WPM

• Ability to remain calm under pressure and in high-stress situations

• Reliable transportation

   

Reporting Structure

Reports to the operations director, who has significant autonomy in decision-making during shift work. Performance is continuously evaluated through observations, Quality Assurance reviews, and audio recordings.

Core Competencies

• Customer Service: Deliver respectful, responsive, and solution-oriented service

• Communication: Articulate actions and rationale

• Technical Knowledge: Proficiency in CAD software, 800 MHz technology, and public safety emergency dispatching protocols

• Geographical Awareness: Familiarity with local geography, emergency service areas, and road systems

• Multitasking: Ability to coordinate multiple situations simultaneously

• Decision Making: Capacity to make rapid, appropriate, and independent decisions in emergencies

• Stress Management: Maintain composure and effectiveness in high-pressure situations

• Adaptability: Quickly adjust to varying conditions and assume control of situations

• Interpersonal Skills: Effectively interact with diverse individuals, including those in distress

   

Work Environment and Physical Demands

• The long workweek in a 24/7 dispatch center environment

• Sedentary to light physical activity, including reaching, sitting, standing, and walking

• Ability to lift and maneuver up to 20 pounds

• Proficient use of computers, telephones, radios, and other relevant equipment

   

Courtesy Ambulance is an equal-opportunity employer committed to creating a diverse and inclusive work environment.