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Rutgers The State University Sr. Program Coordinator in Newark, New Jersey

Position Details

Position Information

Recruitment/Posting Title Sr. Program Coordinator
Job Category Staff & Executive - Student Affairs and Services
Department Enrollment Mgmt&Grad Stds-Nwk
Overview
The MyRUN One Stop is a part of Rutgers University-Newark's Enrollment Services team & consists of a staff that is cross trained within the areas of Financial Aid, Registrar, & Student Accounting. Additionally, we have a large student worker team who helps to operate our student call center, & we take pride in their development as well as ability to provide quality customer service to the student population. Within the next year we will be moving to historic Conklin Hall on campus to a brand new facility which will serve as an excellent new space for providing student services as well as a commuter lounge. You can see more about us at myrun.newark.rutgers.edu.
Posting Summary
Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Senior Program Coordinator. Reporting to the Manager of the myRUN One Stop who reports up to the Vice Chancellor for Enrollment Services & Experience, the Sr. Program Coordinator/MyRUN Counselor works to improve the quality of the student experience, and to organize the Rutgers University-Newark student experience; organizing the Rutgers University-Newark in ways that facilitate student success via a host of student related services existing in the MyRUN .This position is responsible for and not limited to the following.
  • Assist students in navigating the various pathways after enrollment at Rutgers University-Newark: student accounting, class registration, financial aid, etc.
  • Act as a facilitator to resolve any student service(s) issue(s) as it relates to enrollment services; be knowledgeable about all student benefits and functions of the offices of financial aid, the registrar, and student accounting
  • Provide administrative support to the one-stop center/student services center for students, families, and other University departments
  • Provide administrative support for the website that supports the one-stop center/ student services center for Rutgers University-Newark/Camden
  • Counsel students on a variety of concerns for registration, financial aid, billing, due dates, payment plans and parking
  • Advise, investigate, problem-solve, and resolve and/or advocate for the actual or perceived to resolve students inquires and issues from all students, families, colleagues, third parties, outside agencies, and community members
  • Counsel students and their parents/families on financial aid application procedures and eligibility for all sources of funding
  • Provide advising to students and families with financial aid concerns such as FAFSA application, disbursements, cost of attendance, eligibility, types of aid, and student employment, student record systems and various software and web-based resources such as National Student Loan Data System (NSLDS), Sakai, Rutgers App, EAB, FAA Access, HESAA, ELM resources
  • Possess knowledge of Federal, State and Institutional regulations for assisting students in eligibility of student aid
  • Support various offices within enrollment management/services with such items that include but are not limited to: collect and image scholarship and financial aid paperwork; communication with SAR issues; etc.
  • Possess a compassionate understanding of diversity, special and multi-cultural issues
  • Engage in regular professional development offered by the Campus and will make a concerted effort to model best practices in student service delivery
  • Supports numerous outreach activities that include but are not limited to: SOAR myRUN information sessions; Open House; Admitted Student Day; PreCollege Parent programs; Junior Jump Start Day; Rutgers Day; etc.
  • Provides leadership for the RU-N Senior Citizen Audit program
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu
FLSA Nonexempt
Grade 05
Position Salary
Annual Minimum Salary 63518.000
Annual Mid Range Salary 79089.000
Annual Maximum Salary 94659.000
Standard Hours 37.50
Union Description URA-AFT Administrative
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications

Minimum Education and Experience
  • Requires a bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of program design and execution, coordination, organization, facilitation, report analysis, writing, and promotion/outreach
  • Requires a minimum of two years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy
Certifications/Licenses
Required Knowledge, Skills, and Abilities


Preferred Qualifications
  • Experience in student financial aid, registration, and/or student accounting receivable experience;
  • Some experience within higher education student services.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions
Posting Details

Posting Number 24ST1125
Posting Open Date 05/24/2024
Special Instructions to Applicants
Regional Campus Rutgers University-Newark
Home Location Campus Rutgers University-Newark
City Newark
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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