Job Classification:
Operations - Insurance Operations
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, youll unlock a motivating and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions!
For over 100 years, Prudentials diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services. We are known for delivering on our promises and are recognized as a trusted brand and one of the worlds most admired companies.
Prudential's Group Insurance Onboarding Team is seeking an Implementation Manager (Fully Virtual) who will be the project lead responsible for transitioning a customer to the Prudential platform for all Group Insurance products. The candidate will be responsible to primarily support the Premier segment. This position is highly visible in the organization and the successful candidate is direct customer facing.
The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.
What you can expect:
Confirming with the sales representative and the customer the details of the sale and providing such information to the affected areas within Group Insurance to ensure the setup and maintenance of the account is done to meet the customer's expectations.
For each account implementation project, will work closely with the assigned Account Management team and various internal business partners to ensure a smooth transition at the end of the project.
May be required to attend Finalist and Kick-off related meetings and facilitate regularly scheduled meetings with the customer, broker, TPAs, and our internal subject matter experts.
Provides consultative solutions and ensures details are understood so that our administrative processes and system(s) are established correctly to include but not limited to plan design details that affect billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, financial reporting.
Develops, communicates, maintains, and manages the detailed project plan, timeline for account implementation projects and ensures deadlines, milestones and success criteria are met or exceeded through timely coordination and communication of the details necessary to complete an account implementation project by the agreed upon effective date.
Identifies and manages timely and effective resolution of any issues that surface during the handling of all assigned duties. Tracks and reports implementation activity results in a real time fashion via both the customer facing Activity Tracker and the internal Implementation Database. Conducts lessons learned at the end of each account implementation phase for continuous improvement purposes.
Maintains business awareness of all products (i.e. Life/AD&D, Disability, Absence, Critical Illness, Voluntary Accident, etc.), processes and system capabilities to enable effective communication of service capabilities.
Assists in the training of new employees within the Implementation Services Unit and Sales & Account Management Client Services unit. Supports the organization through participation in department, operational and strategic initiatives as needed.
What youll need:
Minimum of 3 years experience and knowledge of Group Insurance products.
1 or more years of client-facing responsibilities demonstrating a strong customer focus.
Demonstrated experience managing multiple priorities and balancing competing priorities.
Ability to consult and collaborate cross-functionally with other departments.
Proactive problem-solving ability with solutions-oriented attitude.
Excellent written and verbal communication skills and capable of interacting with all levels of Prudential associates.
Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner.
Ability to work independently and make decisions while considering client requirements and focusing on efficiency and cost effectiveness.
Proficiency in MS Office (Excel, Word, Power Point, Project).
Superior oral and written communication skills with proven public speaking and presentation.
Ability to translate daily activity into the long-term impact on Group Insurances Critical Priorities.
Technical expertise around employer/TPA payroll processing routines.
Professional Project Management designation.
Itd be a plus if you had:
College degree preferred.
Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
Were a global organization, full of outstandingly dedicated people who arent afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
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What we offer you:
Prudential...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities