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Rutgers The State University Clinical Services Representative I in Newark, New Jersey

Position Details

Position Information

Recruitment/Posting Title Clinical Services Representative I
Job Category Staff & Executive - Healthcare - Medical and Patient Services
Department RSDM-Doc-Dental & Oral Health
Overview
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers School of Dental Medicine (RSDM) - University Dental Associates is seeking a Clinical Services Representative I. Under general supervision, carries out a variety of front-desk services related to cash collection and serves as a receptionist.Essential duties and responsibilities include the following:
  • Registers patients presenting for treatment; enters all biographic and insurance information into computer system.
  • Obtains a copy of patients' Medicaid/Medicaid HMO card and verifies and updates information as needed; ensures that the designated insurance co-payment is collected before patient is seen by student.
  • Responsible for the collection and posting of patients' payments.
  • Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
  • Prepares and balances receipts daily for the bank deposits.
  • Responsible for requesting charts for next day and ensuring that they are received.
  • Calls patients with scheduling recall reminders and advises them as needed to make payments; arranges for scheduling with financial coordinator if required.
  • Assists in the review of patients' charts to ascertain the account status and performs chart audits when requested.
  • Responsible for opening the front desk in the morning and securing the area at the end of the day.
  • Understands and adheres to Rutgers compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
  • Performs other related duties as assigned.
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
FLSA Nonexempt
Grade 1850
Position Salary
Annual Minimum Salary 24.950
Annual Mid Range Salary 25.450
Annual Maximum Salary 26.210
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS
Qualifications

Minimum Education and Experience
  • Three (3) years of progressively responsible clerical experience, of which one year must have been in a business setting involving cash collections.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Excellent interpersonal and communication skills.
  • Must be computer literate, including proficiency in Word and Excel.
Preferred Qualifications
  • Preference will be given to those with at least three (3) years of prior dental front desk experience.
  • Associate's degree preferred but not required.
Equipment Utilized
Physical Demands and Work Environment
  • Standing, walking, bending and talking.
  • Must be able to lift and move supply boxes, 10 pounds.
  • Clinic and office operations.
  • Moderate noise.
Special Conditions
Posting Details

Posting Number 23ST3074
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Newark (RBHS)
City Newark
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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