Job Classification:
Technology - Engineering & Cloud
Job Description
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, youll unlock an exciting and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.
Your Team & Role
As an Associate Infrastructure Administration Engineer on the End User Experience Team, you will partner with product owners, tech leads, designers, infrastructure developers and delivery professionals to provide support of IT Infrastructure Software with a focus on End User Platform. We are looking for someone with 1 to 5 years experience working with various DEX tools like Nexthink/Aternity. You will design, integrate, and maintain infrastructure solutions, select corporate platform standards based on cost, capability, and capacity requirements, integrate platforms into the corporate environment, and develops standards and controls which meet corporate security, stability, and reliability requirements to solve sophisticated business problems, deploy innovative products, services, and experiences to delight our customers! In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus.
Here is What You Can Expect on a Typical Day
Device Management of modern workplace management tools such as Microsoft Intune for both mobile and Windows devices.
Device Management of Windows, MacOS, and mobile devices at a global scale.
Identify opportunities to automate functions that are currently manual and then code solutions to automate those functions.
Perform analysis and trending to identify areas of process improvement; lead continual improvement story creation/completion
Apply infrastructure fundamentals regarding iOS, Android, Windows and Mac client OS, server operating systems, database, network and TCP/IP, and common communication protocols.
Create, code and support solutions to automate the creation, management, problem identification or decommissioning of Platform specific issues; remove technical impediments
Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them
Accelerate application development by building patterns of infrastructure services that are consumed self-service, resilient, reliant and in accordance with Prudential standards
Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and deliver robust solutions that bring about business impact and support the goals
Automate unit and integration test cases, solve problems, and add new value with automation
Develop corporate platform standards based on cost, capability, and capacity requirements to drive business value; document solutions to support the adoption of developed solutions
Bring a strong understanding of relevant and emerging technologies, provide input, coach team members, and embed learning and innovation in the day-to-day
Work on complex problems in which analysis of situations or data requires an evaluation of intangible variables.
Apply infrastructure fundamentals to Windows/Mac operating systems
Use programming languages including but not limited to Python, Shell/Power scripting, and Ansible, CloudFormation and Terraform frameworks
The Skills & Expertise You Bring
Bachelor of Computer Science or Engineering or experience in related fields
Identify opportunities to provide input to the team with guidance and effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization
Experience with agile development methodologies and Test-Driven Development (TDD)
Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business
Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
Excellent problem solving, communication and collaboration skills
Applied experience and/or expertise with several of the following:
Infrastructure Fundamentals:
Operating Systems Windows / Mac OS - File Permissions, Network Configuration, Services, Process Manipulation
Virtual Platform Support (VMware, Omnissa, AVD)
Digital Experience Tools (i.e. Nexthink, Aternity, etc..)
Automate/Streamline via coding various solutions to proactively identify and resolve issues.
Troubleshoot and Resolve issues related to Windows, Mac, and other platforms to minimize downtime and ensure a seamless user experience.
Collaborate with cross-functional teams for issue identification and automation for resolutions.
Operationalization & Monitoring; ITIL, Change, Incident, Problem Management, Industry standard tooling
Understands the impact of the change in the environment on the platform, executed via manual/automated testing
Applies security best practices and understands impacts of developing secure solutions; Consumption of enterprise security services; Includes how Security is integrated in the Cloud, DevOps (DevSecOps), etc.
Dev Ops Tools & Practices: Awareness, understanding of DevOps automation tools, practices & capabilities (continuous integration & continuous...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities