Description

OVERVIEW:

Are you passionate about shaping the future of the financial services industry by translating customer’s objectives to actions that realize long-term value through innovation? Do you have the business and technical savvy to earn trust with C-level executives and project members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes?

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Global Financial Services team to work with one of our largest financial services industry customers with the express goal of helping our customer accelerate migrations to AWS. The successful candidate has a business outcome mindset, broad technical background, and is a driven problem-solver. You will work backwards from customer objectives and utilize AWS best practices to help the customer design and execute strategic migrations to the AWS cloud and build modern, cloud-native solutions that fulfill their highest ambitions.

In this role, you will earn trust across the customer’s organization, support strategic opportunities, uncover cloud use cases, establish roadmaps and actionable migration plans, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Come build the future with us.

Key job responsibilities

ROLE & RESPONSIBILITIES:

The successful candidate will:

• Collaborate with customers to identify and prioritize high impact use cases for AWS service adoption as well as best practice implementations

• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

• Accelerate customer adoption through education and enablement

• Execute a near, mid, and long-term vision and strategy for the customer’s cloud strategy by collaborating with the customer and the AWS teams

• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships

• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey

• Be a thought leader across Amazon organizations to share success mechanisms, mentor junior CSMs, and impact industry trends

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

• Bachelor's degree in science, technology, engineering, math, business or equivalent

• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• Consultancy experience as a technology delivery lead and trusted advisor to external customer(s), with executive-level presence and communication skills

• Effective communication skills (active-listening, verbal, written, and presentation) including risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.

• AWS Cloud Practitioner certification (or higher) and/or equivalent other cloud provider certification(s) with experience delivering AWS and/or other cloud services to realize business strategy

• Experience working with global financial services customers (Banking, Payments, Capital Markets, Insurance)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.