Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The Enterprise Platforms Loyalty and Benefits organization is looking for a talented and experienced Senior Product Manager to drive the transformation of the existing Loyalty platforms that fulfill many of our global Card Member capabilities. These platforms support the Business growth and compliance needs with stability and high transaction volume. The transformation will drive efficiency and improvements in agility, cost, innovation and speed to market.

As a Senior Product Manager within the Loyalty and Benefits organization, you will work side by side with engineering teams to prioritize the backlog, develop user stories and collaborate to deliver on loyalty initiatives.

You will consult with key business partners and stakeholders to articulate outcomes and expectations, tie initiatives to key metrics, and drive consensus around Minimum Viable Product (MVP) definitions. You will work with execution teams to ensure delivery of consistently high-quality, timely feature launches.

You will also be responsible for weighing initiatives against opportunity costs, feasibility, and product roadmaps. A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.

Responsibilities:

• Collaborate with marketing, design, engineering, and other product colleagues to create an outcome-oriented product strategy

• Build strong relationships with various market teams and P&L (Profit & Loss) owners to understand their needs and challenges

• Develop a robust understanding of the loyalty and benefit domain as well as the competitive landscape

• Embrace data and insights to build compelling stories and persuade/influence other teams and your leadership to gain buy in to the strategy & roadmap

• Move products from new ideas to proof of concept and on to full featured scalable technology enabled solutions

• Manage a roadmap/backlog that brings others with you – evangelizing the targeted outcomes and ideas to deliver upon those outcomes

• Build and actively manage a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business teams.

• Manage work allocation of scrum teams by translating features into prioritized user stories and also by tight coordination with other Product Owners

• Full participation in and support of agile practices and ceremonies to reinforce the agile transformation of the delivery team

• Coaching and developing the skills of more junior product managers and owners

Minimum Qualifications:

• Experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health

• Proven track record in defining winning product constructs and delivering a product roadmap

• Excellent collaborator and experienced working in teams and influencing others without authority, leveraging insights and data to earn the trust and confidence across a wide range of partners throughout the organization

• Great storyteller, able to confidently communicate a product vision, strategy and roadmap

• Enjoy tackling a problem and apply creative solutions

• Understand how technology can improve people's lives and want to be a part of making people’s lives better with great products

• Strong experimental and curious mindset and able to fall in love with a problem without attaching yourself to the solution

• Experience in driving solutions to engage and retain customers

• Knowledge of Loyalty Programs and associated products is desirable

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Technologies

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24019986