Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product Managers build digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

Role Description :

We are looking for a Product Manager to launch and manage new Peer-to-Peer (P2P) payment features and products for Amex Card Members. We launched Send & Split for U.S. consumer Card Members, which allows them to seamlessly send money and split Card purchases with any other Venmo and PayPal user, right from the Amex App. The person taking this role will work on enhancing our Send & Split product, developing new features for Send & Split, and developing new P2P products.

This Product Manager will be required to conduct market research, identify industry trends, pinpoint customer needs, determine the customer experience, work cross-functionally to drive and articulate requirements, deliver product features, define complex technical architecture in collaboration with tech, and evolve the product backlog. The Product Manager, along with the Product Director, will represent the product with internal and external audiences.

Primary responsibilities:

• Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog

• Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes

• Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities.

• Set and track development/release timelines, navigate intricate dependencies, and communicate impacts to stakeholders.

• Form hypotheses, define metrics, analyze KPI’s, and collect customer feedback in order to continuously improve the product and refine feature backlog.

• Balance the needs of customers, internal stakeholders, leadership, and partners alike

• Support Business Development and Marketing teams with go-to-market strategy and execution

• Digest legal regulations/requirements and create the best outcome possible for customers while meeting those requirements.

• Coordinate across internal/external teams to launch features in market and manage products post-launch.

• Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.

• Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own.

• We are seeking a Product Manager with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.

Minimum Qualifications:

• 4years experience as a Product Manager with a broad portfolio of technically complex initiatives

• Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality

• Ability to influence key internal stakeholders.

• Understanding of tech and product development processes, known as a “business person who can talk tech.”

• Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence.

• Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset.

• Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project.

• Determination to deliver the best outcome for our customers.

• Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.

• Skilled at transitioning back and forth between big picture strategy and nitty gritty details

• Adaptability: able to change your approach based on your audience.

• Team player, flexibility, and comfortable with ambiguity

• Highly organized

• Willing to take initiative and be accountable for results.

• Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment.

• Willingness to be creative within the bounds of the highly regulated environment that is, financial services.

Digital Labs: Our Values

Our values in Amex Digital Labs speaks to who we are and what we champion — we’re looking for people who resonate with these values:

•   *BOLD: * We boldly experiment and innovate by taking informed risks. We overcome the fear of failure and let the desire to learn drive us.

•   *CURIOUS: * We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners and leaders.

•   *EMPATHETIC * : We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. Life happens – we understand that and welcome it with open arms.

•   *EMPOWERED: * We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners and leaders alike.

•   *AUTHENTIC: * We authentically approach our conversations and the way we show up to others. We communicate openly and honestly, with both good news and bad.

•   *INCLUSIVE: * We welcome diverse perspectives to our work and to the team. We believe different viewpoints and backgrounds make our products and ideas stronger

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24022707