Description

Do you have a builder’s mentality where “show me” means more than “tell me”? Are you passionate about leveraging technology at a global scale and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and then validate the technical feasibility of solutions?

As trusted customer advocates, the Prototyping and Customer Engineering (PACE) team helps customers in creating the early iterations of next generation products and solutions, often exploring new technical grounds. The team is looking for experienced and motivated technology leaders who possess a unique balance of technical depth, delivery management, and strong interpersonal skills.

We are looking for a Senior Customer Solutions Manager with a Technical focus to organize and lead high-impact, short term (2-month), engagements that require coordination among our development teams, broader Amazon teams and customer’s stakeholders. This includes taking an active part in qualifying investment requests, defining scope, planning and coordination of project delivery. These projects include new product types, compete situations and often exploring the art of the possible.

You will need a strong understanding cloud technology as well as an ability to pull people together from various teams and functional groups, using lightweight and efficient processes and communication mechanisms, in order to meet ambitious plans, and have fun doing it.

If you're looking for a chance to work with a highly-motivated team to help build and launch software systems that customers love; if you're an expert software process practitioner, with a gritty, start-up mentality; if you wear t-shirts, or at least appreciate those who do - we have a job for you. Join us!

A day in the life

While on a customer prototype engagement, you will work collaboratively with other CSM-Ts, developers and specialists to deliver results. The small team working on the prototype will change from project to project based on availability, specialized skills required and career growth interests. Team members come from across the US and EMEA. Larger team meetings occur periodically to share knowledge and get updates on goals, etc.

About the team

Prototyping and Customer Engineering (PACE) is a team in AWS industries dedicated to working with customers in exploring the art of the possible. The team is multi-disciplinary and deliver projects in most technical domains, such as Robotics, Spatial Computing, Data Science (and GenAI), Modern Software Development and much more. We deliver over a short period, solutions to complex customer problems which can range from process optimization to new product development. The customers we work with are across a range of industries, with a focus on Healthcare and Life Sciences, Media and Entertainment, Energy, Automotive, and Manufacturing.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Basic Qualifications

• Bachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.

• 5+ years of experience with software development-based programs/projects

• 5+ years’ experience in either as a developer, technology consultant or have prior experience working with or managing technical programs

• Excellent written and verbal communication skills

Preferred Qualifications

• Direct experience implementing AWS services

• Thorough understanding of software development/engineering lifecycle and/or product development from conception to delivery

• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change, coordinating matrix-managed team resources

• Industry experience with one of; Automotive, Healthcare and Life Sciences, Media & Entertainment, Energy or Industrial & Manufacturing.

• Highly analytical, technically proficient, and able to learn new tools and software quickly

• Strong listening skills; demonstrated ability to ask effective questions

• AWS or other cloud certifications

• Excellent written and verbal communication skills

• PMP and/or SCRUM/Agile, SAFe certified

• Strong organizational and troubleshooting skills with precise attention to detail

• A history of taking calculated risks in the interest of demonstrating the art of the possible in a practical way that resonates with Customers.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.