Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) customers. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, relevant rewards, and the powerful backing of American Express.

The Lending Treatments team leads the development and ongoing optimization of targeted and broadscale treatments that support small business owners with their spending and lending needs and ultimately drives increased customer engagement with our products.

How will you make an impact in this role?

As the Lending Treatments Senior Analyst, you will play a meaningful role in driving engagement within the SBS portfolio through the development of capabilities and execution of product strategy. This role is rich and diverse, providing opportunity to grow, develop and partner with teams throughout the organization. If you have a customer-centric mindset, a passion for solving challenging issues and an unwavering drive to succeed, this role is for you.

Responsibilities

• Drive the development of new and innovative Lending capabilities across the Proprietary Lending, Co-Brand and Pay Over Time portfolios

• Work effectively across broader Amex teams to deliver enhanced efficiencies, processes, services and customer experiences (Servicing, Legal, Compliance, Technologies, Marketing, etc.)

• Support the management of appropriate tracking and reporting to measure product performance

• Collaborate with Servicing and Technologies to be an expert on Lending Treatments’ features and troubleshoot issues

• Ensure effective execution and regulatory compliance

Minimum Qualifications

• Strong customer orientation and experience translating customer insights into action

• Problem solver with the ability to re-envision existing processes to support new product development and product improvements

• Ability to work in a fast-paced environment and lead out on multiple initiatives

• Ability to analyze data sets; demonstrate critical thinking and problem-solving skills

• Project management and collaboration skills, including the ability to support concurrent activities across multiple teams

• Bachelor's degree or equivalent years of experience

Preferred Qualifications

• General understanding of card and lending economics

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24018445