Job Description

Insight Global is looking for a Retail Choice System Support Analyst to join their largest utility client in New York. This person will act as the liaison between technical teams and the Retail Choice group to ensure the reliability of the Customer Care & Billing platform operates efficiently. We are looking for someone who has experience with business processes in the utility industry and extensive industry knowledge within retail choice.

Daily, this person will meet with both teams to understand where there are gaps/issues within the CC&B system. This person will be a true system support analyst identifying and aligning requirements between the business and tech teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

8-12+ years of experience working in a retail choice role

o Could have worked in retail choice, retail access, retail marketers, utility suppliers etc. Energy Supply, markets

 System support experience in Oracle Customer Care & Billing (CC&B)

o If not Oracle, then SAP experience or any kind of customer billing experience/application support

 Extensive experience working with energy supply companies or working within a market that supports energy supply companies

 Vast Edi knowledge understanding 867 and 810 file transfers

o EDI Electronic Data Interchange Experience working within an IT space OR coming from a formal technical education + Programming knowledge in SQL null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.