JOB DESCRIPTION

Mount Sinai is one of the leading US health systems and a top-ranked academic medical center. We are transforming our business to focus on pharmacy health – our goal is to keep entire communities healthy and out of the hospital. The Ambulatory Pharmacy is the team driving this transformation within Mount Sinai. The Pharmacy Team within MSHP drives the strategy, operations and implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. The Pharmacy team works directly under the operating structure of the Chief Pharmacy Officer of Mount Sinai Health System. This position reports directly to the Executive Director of Ambulatory Pharmacy and Pharmacy Health.

What We Offer:

• Opportunity for advancement within MSHS team

• Opportunity to work directly with senior leaders from across the Mount Sinai Health System and external organizations

• Opportunity to be part of a forward-thinking team driving a system-wide transformation

• Opportunity to work at the forefront of innovation in healthcare

Role Summary

Mount Sinai is embracing new payment models that reward value-based arrangements to foster ongoing health improvement. The Pharmacy team is responsible for developing programs, measurements and processes to improve the overall total cost of care, ensuring that we meet critical contract thresholds and that our patients have an effective and seamlessly connected healthcare experience. The Program Manager supports department or program leadership and manages the activities and functions of a large or complex program or multiple programs to ensure that goals and objectives specified for the program are accomplished in accordance with established priorities, time limitations, funding limitations or other specifications.

The Program Manager for Pharmacy role is both strategic and operational, working directly with clinical and operational leadership to develop strategy, identify and track performance on key indicators and cost indicators, analyze performance against national benchmarks, plan content for physician education initiatives, and serve as the point of contact for the pharmacy health team and physician practice managers. The Program Manager will interact with a wide variety of stakeholders throughout the health system and prepare executive presentations about the program’s financial and clinical impact.

RESPONSIBILITIES

1. Work directly with the Pharmacy leadership to support high-impact clinical and operational utilization reduction initiatives. Manages pharmacy program strategy planning, annual operational milestones, program and staff oversight, and key performance indicator tracking. Develops and independently implements new or revised program goals, strategies and objectives to sustain and grow programs and services.

2. Develops and independently implements new or revised program goals, strategies and objectives to sustain and grow programs and services.

3. Develops and schedules a program work plan in accordance with specifications, objectives and funding limitations; oversees daily operations and coordinates program activities through assigned staff; prioritizes and delegates work activities.

4. Prepares budget proposals and recommendations and establishes a budget control system for controlling expenditures; controls expenditures in accordance with budget allocations; recommends equipment and resources for program.

5. Prepares proposals for corporate and foundation funding and/or funding continuation from outside sponsors/donors.

6. Confers with and advises staff and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretations; refers to appropriate department or person when unable to respond.

7. Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies/funders.

8. Evaluates program effectiveness to develop and implement improved methods; devises evaluation methodology and implements; analyzes results and takes proper action based on outcome.

9. Oversees and manages the activities of subordinates and consultants and provides leadership and direction for staff, if applicable, setting an effective agenda to ensure that performance goals are met.

10. Create and effectively manage program work plans weekly, coordinating across multiple stakeholders to ensure work is accomplished on time

11. Proactively and creatively address any challenges that may arise during project execution, communicate risks with leadership timely and proactively

12. Develop presentations that communicate the goals, content, and progress of strategic initiatives to leaders across the Pharmacy Health enterprise, the broader Mount Sinai Health System, and key external stakeholder groups

13. Communicate and manage projects between different departments and teams to support the pharmacy program (Epic/IT, credentialing, finance, policy etc.)

14. Support development of financial projections and ROI models for commencement and expansion of a pharmacy program

15. Conduct analyses using relevant data and other tools to determine the impact of pharmacy program decisions (e.g., distribution of chronic disease, etc.) and to implement business and/or operational components of the pharmacy program

16. Develop standard operating procedures, such as documentation and workflows, across clinical pharmacy program sites

17. Participates and leads key departmental meetings on a weekly basis to serve as key point person for the team and surveils for continuous improvement opportunities

18. Provides support for Ambulatory Pharmacy & Therapeutics committee administrative management, follow up, and dissemination of information

19. Serve as a co-preceptor for the Ambulatory Pharmacy Management rotation in pharmacy training programs. Support residency and staff recruitment activities as directed.

20. Assist with training and onboarding new staff and pharmacy trainees to the department

21. Utilize strong interpersonal skills to influence and manage team members to maintain smooth operations. Contributes to employee performance evaluations for staff.

22. Provide staff coverage on workflows as needed

23. All other duties as assigned

QUALIFICATIONS

Education and Experience

• Bachelors' degree with at least 3 years of experience at a top tier management consulting firm or other industry that requires management of high-stakes, complex initiatives

• Masters degree (MHA or MPH), required

• Analytics capabilities required; experience with healthcare claims analysis highly preferred

• Interest in and demonstrated passion for healthcare required, experience with healthcare companies (e.g., delivery systems, insurance companies, start-ups) a plus

General Skills and Competencies

• Analytic skillset able to build models and perform data analysis across finance, business needs (e.g., market sizing), and health topics (e.g., claims analysis) with guidance from Quality Director

• Effective communicator excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesize research into insights

• Organized meticulous and detail-oriented; consistently meets timelines and objectives

• Reliable delivers high-quality work and accurate analyses; raises questions or concerns in a timely manner

• Mature professional seen as a mature team member, interacts with internal and external stakeholders independently and in a professional manner

• Strategic thinker natural strategic thinker that understands how individual project activities fit within and contribute to overall initiatives

• Problem solver responds to problems with suggested solutions; sound judgment and decision making abilities

• Flexible team player able to collaborate well with diverse set of team members, comfortable working in a start-up environment (which requires all team members to have the willingness to get things done)

• Passionate innovator desire to join a fast-paced, growth-oriented environment with a passion for delivering superior health value and improving health care in the US

Non-Bargaining Unit, 600 - HSO Pharmacy - MSH, Mount Sinai Hospital

REQUIRED SKILLS

Microsoft Office Suite

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3016364