Position Summary

The NYU School of Professional Studies (SPS) is seeking a PC Support Technician to provide intermediate MAC and PC hardware and software support for a labs or departments. Ensure that MAC's and PCs are maintained and operating effectively and that employees, faculty and/or students have the technological support needed to complete their work. Set up and configure MAC's, PCs, and local area networks, load software and ensure that the computer is operating to standards. Troubleshoot hardware and software problems and perform intermediate maintenance and repair of parts and equipment.

Location is at Midtown Center, 20 West 43rd St. Hours are Monday-Friday 11a-7p

Qualifications

Required Education: High School diploma or equivalent and some relevant technical training. Required Experience: 1-2 years of related experience. Preferred Experience: Relevant certification. Experience providing customer support in an IT environment. Experience with Ghost Imaging and desktop support. Required Skills, Knowledge and Abilities: Intermediate understanding of computing procedures and standards and desktop configurations. Expertise in MAC and PC configuration and troubleshooting to be able to handle the majority of standard procedures independently. Customer service orientation.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $33.565. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

Since 1934, the NYU School of Professional Studies (NYU SPS) has been a deeply respected institution of higher education that is grounded in applied learning. From its early years, training returning World War II veterans to fulfill the nation’s urgent need for skilled technical workers, it has evolved into a professional education powerhouse that offers 20 graduate degrees, 14 bachelor’s degrees for undergraduate students, four associate’s degrees, and a plethora of continuing education courses and credentials.

NYU SPS is a thought leader, and serves as an incubator for new ideas in industries that are constantly changing. We prepare students for in-demand jobs in fields including real estate, hospitality and tourism; global affairs; global sports management; publishing; marketing and public relations; project management; executive coaching and organizational consulting, human capital management; information technology, management and systems; translation; publishing and professional writing. NYU SPS is focused on building skills that open doors to opportunities in emerging fields and global markets. NYU SPS faculty members are leading experts in their areas of discipline, with a hands-on approach that encourages students to push beyond their limits and to break new ground.

NYU SPS is committed to inclusion, diversity, belonging, equity, and access throughout the School.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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Posting Number2024-13521

Posted Date1 week ago(6/17/2024 12:00 PM)

Location : LocationUS-NY-New York

Hybrid Remote Work ClassificationFully Onsite: 100% Onsite

DepartmentTechnical Support Services (Staff)

School/DivisionSchool of Professional Studies (CP1108)

Compensation GradeLocal 3882 - 42

UnionLocal 3882 - Union of Clerical, Administrative and Technical Staff (UCATS)

FT/PTFull-Time

CategoryTechnology