An exciting role is now available at America's Socially Responsible Bank! Amalgamated Bank is seeking a Network Support Associate to deliver high-quality service and support to the Bank’s employees, ensuring seamless access to technology in order to serve the Bank’s clients. This role will serve as the first tier of support using analytical problem-solving skills to troubleshoot and appropriately escalate issues.

By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

• Troubleshoot, diagnose and resolve technical hardware and software issues over the phone and in person

• Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests

• Provide Windows PC hardware (desktop/laptop), software, and smartphone/tablet support

• Provide technical support, deployment, configuration, and installation of computers

• Perform hardware diagnostics and coordinate repairs

• Install and test computers, printers, and other peripherals; configure operating systems and application software packages

• Help maintain and assist in operating all audio-video equipment

• Create documentation for inventory, change management, and audit log purposes

• Cross-train on network administration tasks

• Onsite branch visits are required for maintenance, IT-related issues, and new setups/installations

• Perform other duties as directed

  Knowledge, Skills, and Experience Requirements:

• Associate degree or minimum 5+ years of equivalent experience in a related field

• At least one-year hands-on experience in a technology support function

• Effective verbal and written communication skills and ability to communicate and interact with senior management and staff at all levels

• Strong analytical and problem-solving skills

• Highly organized, resourceful and results-oriented

• Understanding of and passion for new technology trend

  Our job titles may span more than one career level. The starting base salary for this role is between $45,000.00 – $60,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

  Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans . (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement (https://www.amalgamatedbank.com/sites/default/files/pay-transparency.pdf) . Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.