LEAD HEALTH INFORMATION SERVICES ASSOCIATE

Job Details

Job Location

Callen-Lorde Community Health Center - Manhattan - New York, NY

Position Type

Full Time

Education Level

High School

Salary Range

$24.08 - $27.50 Hourly

Travel Percentage

None

Job Shift

Day

Job Category

Health Care

Description

About Us

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

Our Mission

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role

The HIS Lead plays a key role in supporting the daily operations of the HIS and Patient Administrative Services (PAS) teams. As an expert in HIS administrative functions—including HIPAA compliance, EPIC EHR system management, release of information, audits, scanning, and InBasket management—the HIS Lead provides leadership, training, and support to PCA/HIS I, PCA/HIS II, and Senior PCA/HIS staff. In this role, you will maintain the integrity and security of patient records while delivering outstanding customer service.

Key Responsibilities

In addition to performing all duties of a PCA/HIS I and II, the HIS Lead will:

• Act as a subject matter expert, covering work assignments and assisting in complex patient requests and escalations.

• Train and support new hires and existing staff in their specialty area.

• Develop, update, and maintain training materials for PAS/HIS policies and procedures.

• Assess patients’ needs and guide them through Callen-Lorde’s systems.

• Create a welcoming, professional environment for patients and staff.

• Communicate concerns or process improvements to PAS/HIS Administration.

• Maintain appropriate supplies and administrative materials.

• Monitor voicemails, fax lines, and emails related to HIS functions.

• Assist with quality improvement initiatives.

• Adhere to all Callen-Lorde policies and procedures.

• Perform additional duties as assigned to support efficient patient care.

  Work Schedule

  Callen-Lorde is open Monday through Saturday. The schedule will include normal business hours (Monday - Friday, 8:00-5:00pm). Occasional evenings may be required.

  Benefits

  We offer a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Qualifications

Education, Experience

• High School diploma or equivalent required. Bachelor’s degree in related field preferred.

• 1- 2 years’ experience as a PCA/HIS Associate at Callen-Lorde with an excellent track record of performance and time and attendance.

• Extensive knowledge of all Callen-Lorde’s systems, (Epic), procedures and protocols.

• Excellent track record of professionalism and handling difficult patient situations with courtesy and respect.

• Extensive knowledge of HIPAA and all federal & NYS State patient privacy regulations/laws.

• Strong computer competency.

  Desired Characteristics, Skills

• Ability to work with diverse populations.

• Ability to remain calm, focused, and helpful under stress.

• Ability to handle multiple, simultaneous tasks.

• Excellent attention to detail.

• Familiarity with LGBT, HIV, and other health related issues and community resources.

• Schedule flexibility required.

• Bilingual (Spanish/English) preferred.

• Commitment to the mission of Callen-Lorde.