Description We are looking for a Help Desk Analyst II to become a part of our team within the financial services industry located in New York. In this role, you will be expected to deliver comprehensive technical support, oversee end-user administration, and contribute to projects. This is a contract to permanent employment opportunity.

Responsibilities:

• Delivering support for all IT systems/services, including remote control, telephone, and deskside support.

• Assisting international offices with equivalent services.

• Participating in an On-Call rota for out of hours and holiday support.

• Logging all IT incidents and service requests accurately, while managing individual ticket queue within the Service Management solution.

• Taking end-to-end ownership of all IT tickets, including responsibility for all communication and technical resolution.

• Following the escalation process to ensure a consistent and detail oriented IT support service.

• Conducting Root Cause analysis to understand the cause of an issue.

• Overseeing end-user administration tasks such as joining and leaving processes.

• Handling configuration and asset management.

• Participating in time-sensitive projects individually or as part of a team.

• Managing and supporting laptops and remote working.

• Administering user accounts.

• Supporting mobile operating systems (IOS, Android).

• Providing event support.

• Planning and initiating connections to international offices via Zoom video conferencing systems for meetings and interviews. Requirements • Proficiency in Android Development is required.

• Strong knowledge of Cisco Technologies is necessary.

• Familiarity with Citrix Technologies is a must.

• Demonstrable experience with Mac Computers is desired.

• Proficiency in Microsoft software and tools is required.

• Extensive knowledge of Active Directory is necessary.

• Experience with Apple Devices is important.

• Understanding of Computer Hardware is desired.

• Proven experience in Configuration Management is required.

• Familiarity with IT Deployments is necessary. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .