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Cushman & Wakefield National Executive Account Director in New York, New York

Job Title

Executive Account Director

Job Description Summary

The Executive Account Director is a key role at C&W with responsibility to provide exceptional service delivery and financial performance to Global Occupier Services clients in collaboration with the service lines. This position must adhere to C&W's global standards and contractual commitments with the goal of expanding the client relationship. The Account Executive is responsible for $10M - $100M+ revenue and leading one or more enterprise accounts within Global Occupier Services (GOS) across one or more service lines below:1.Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.) 2.Project & Development Services 3.Transaction Management 4.Portfolio Administration 5.Workplace and Portfolio Strategy Provide leadership and management across all aspects of the accounts including, but not limited to, 1.Service Delivery Excellence, Innovation, and Evolution2.Client Experience & Relationship Management 3.Talent Management and Team Development4.Financial Performance (including P&L, contract expansion / renewals etc.) 5.Expanding Share of Wallet6.Account Risk Management

Job Description


  • Obtain a thorough understanding of the client's business goals and strategies to align real estate and facility management services to contribute to these objectives
  • Establish and implement the overall vision, strategy and measurement metrics to the applicable service lines
  • Develop and maintain strong client relationships clients, vendors and partners
  • Implement and manage account governance process
  • Provide disciplined contract management to meet superior delivery of all contract deliverables
  • Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations
  • Identify existing and new opportunities for enhancing service solutions and capabilities
  • Oversee risk mitigation and dispute resolution for client and C&W
  • Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
  • Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
  • Responsible for revenue generation, account P&L management, profitability and overall financial performance
  • Have a thorough knowledge of the C&W global platform and contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
  • Ensure quantitative and qualitative analytics and evidenced-based decision making
  • Presentation Skills
  • Business Acumen
  • Service Delivery Thought Leadership
  • Bachelor's degree required
  • Master's degree or MBA preferred
  • Minimum of 15 years at Senior Management level or other similar capacity
  • Experience in directly leading and managing multi-discipline teams
  • Client, P&L and contract management experience
  • Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.


  • Ability to develop positive working relationships with agencies, local government officials, and business community members
  • Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)
  • Skilled in financial analysis and knowledge of financial concepts
  • Ability to comprehend, analyze and interpret complex business documents
  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

aap/eeo statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or Please refer to the job title and job location when you contact us.

Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly