Job Summary:

Ticketmaster will be closed for a couple of weeks during the holiday break, with operations resuming on January 6, 2025. While we may not respond during this time, we will review your application and be in touch as soon as we return. Thank you for your understanding, and we wish you a wonderful holiday season!

If you would like to be considered for this role, please submit your application by January 1st

DIRECTOR OF PRODUCT MANAGEMENT – TM1 GLOBAL POINT OF SALES

Location: east coast North America preferred

Division: Ticketmaster

Reports to: Vice President Product, TM1

Status: Full-Time

THE TEAM

Ticketmaster’s enterprise platform team is committed to delivering a first-class experience for both users of Ticketmaster’s suite of enterprise web applications and the developers that build and support the features built within. The team designs and delivers a collection of shared components, services, and user experience design and best practices to ensure that Ticketmaster’s powerful tools are easy to use, integrated, and provide a holistic toolset to empower a large variety of clients from venues and promoters to sports teams and touring artists.

THE JOB

The Director of Product, Global Point of Sales will partner across the company and across the globe to identify opportunities to drive both client and internal company value through client empowered global point of sales solution(s). This leader will evolve the POS tools to drive increased fan engagement, enabling increased ticket sales as the Live Entertainment changes.

The POS are a critical part of Ticketmaster’s global operations, client empowerment and digital strategies. Through a comprehensive and strategic approach to the tools’ user experience design, functional components, and service offerings you will be driving the vision and priority that drive the TM1 POS end-user experience and enable Ticketmaster’s enterprise operations and clients to operate more efficiently.

WHAT YOU WILL BE DOING

• Establish vision for global POS, partnering with internal and external stakeholders to identify areas of innovation to drive client value

• Coordinate and drive consensus with Senior Leadership on short term vs. long term strategic initiatives

• Problem solve issues with dependencies and partner with engineering and TM1 teams to evolve architecture to better support globalization and innovation

• Collaborate with payment and hardware teams to evaluate opportunities to drive next generation client value and internal cost savings

• Lead company-wide product initiatives to deliver value to clients

• Prioritize and manage high-level business requirements for both internal and user-facing products and services while also rolling up your sleeves and providing detailed guidance on individual projects

• Define and maintain strategy and roadmap for multiple product lines, prioritizing team efforts to deliver incremental near-term value while working toward long term vision.

• Manage and mentor a team of experienced product managers with a wide set of responsibilities and skill sets

• Clearly articulate product concepts to engineering, executive, UX/UI, legal, finance, client, and customer service teams alike

• Regularly communicate product roadmap and status of key initiatives to internal stakeholders and executives.

• Establish Product Management best practices within the team, building an organization focused on thoughtfully delivering business value.

• Understand and discuss technical concepts, and propose new product ideas with non-technical and technical employees

• Manage a set of portfolio products that provide specialized functionality to serve key strategic or evolving segments of the business

• Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies.

• Ship stable products and scale them with a focus on quality.

• Evangelize product with go to market partners across the company

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 10+ years in a fast-paced technology company successfully launching products in the areas of enterprise technology

• Prior experience managing a modern web-based Platform to host B2B applications for clients

• Ability to simplify difficult problems into solvable tasks that can be acted upon

• General experience with venue box office operation

• POS payment processing and supporting EMV/NFC hardware applications

• Experience with B2B platforms a strong plus

• Proven ability to manage multiple projects involving internal and external clients

• Fluent with agile software development methodologies

• Experience being looked to as a thought leader and an advocate for change

• Prior experience working with geographically distributed teams is highly desired

• Fluency with data analysis, A/B Testing, and statistics

• Some hands-on experience with programming or SQL

• Management experience is highly desired

YOU (BEHAVIOURAL SKILLS)

• Excellent written and verbal communication skills; online and in-person presentation skills a must.

• Strong people management skills with demonstrated experience managing and developing teams of product managers.

• Ability to prioritize among competing opportunities, balance internal client needs with business priorities, and articulate the rationale behind decisions.

• Creative, collaborative thinker with an ability to learn new things, assess problems and identify proactive solutions quickly.

• Self-starter, comfortable leading change and getting things done.

• Experience with data analytics or business intelligence platforms preferred

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$172,000.00 USD - $216,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.