Description We are in search of a meticulous and customer-service-oriented individual for the role of Customer Support Coordinator, located in New York. This position is in the Dispatch/Customer Service industry and offers a contract to hire employment opportunity. The successful candidate will be tasked with duties such as scanning paperwork, assisting couriers, email correspondence, and understanding of NY city roads and streets for efficient dispatching.

Responsibilities:

• Accurately scan and organize paperwork

• Assist couriers and address their issues and concerns

• Handle email correspondence effectively

• Understand New York City roads and streets for efficient dispatching

• Monitor and ensure all routes are covered and communicated to the customer

• Communicate any delays and/or problems to the Dispatch department

• Inspect vehicles to ensure customer specifications are met

• Ensure compliance with log in process and ec-mobile compliance

• Work directly with drivers to resolve any problems on the road

• Assist with contracting of additional drivers

• Ensure that all drivers paperwork is up to date

• Ensure all drivers are in uniform with visible ID badge Requirements • Prior experience of at least 2 years in a customer service role is necessary

• Proficiency in document scanning and printing is expected

• Strong written communication skills for effective email correspondence

• Ability to resolve customer service issues promptly and efficiently

• Previous experience in dispatching will be advantageous

• Exceptional customer service skills, including the ability to build rapport and trust with customers

• High school diploma or equivalent required; further education or qualifications in a relevant field will be a plus

• Proficiency in using computers and customer service software

• Excellent problem-solving skills and ability to think on your feet

• Strong interpersonal skills and ability to work well in a team environment

• Ability to multitask and manage time effectively in a busy environment

• Fluency in English; knowledge of a second language will be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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