Description

Our client is looking for a computer support specialist to respond to real-time events in the support and maintenance of information technology assets in a courteous manner to ensure the timely resolution of hardware and software application problems. This position is hybrid in office and remote, with a schedule that is subject to change based on needs of the department.

Experience and Skills

*Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes.

*ITIL v4 Foundations

*Proficient knowledge of basic computer hardware.

*Bachelor’s degree in field of specialty or equivalent IT Support experience.

*Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems.

*Excellent communication skills, both oral and written. Ability to communicate technical directions, both in person and over the phone.

*Excellent customer service skills. Ability to work successfully with a variety of personalities and various management levels.

*Familiar with department policies, processes and procedures.

*Consistently treat others with respect and maintain professional attitude and behavior.

*Ability to work a variety of shifts.

*Ability to safely lift and carry as much as 35 pounds.

*Experience working in a team-oriented, collaborative environment.

*Highly self-motivated and self-directed

*Organized and detail oriented.

*Follow policies and procedures. Maintain client confidentiality.

*Communicate in a clear and service oriented manner. Use appropriate, professional language and grammar to effectively exchange ideas and information.

*Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.

*Ability to maintain regular, predictable attendance.

Skills

Troubleshooting, Desktop, Windows, Help desk, Service desk, Help desk support, Microsoft, Imaging, Customer service, deployment

Top Skills Details

Troubleshooting, Desktop, Windows, Help desk, Service desk, Help desk support, Microsoft

Additional Skills & Qualifications

Need to be able to travel occasionally to other regionally located office locations for support.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $65000.00 - $82000.00

D.A. Davidson offers a competitive benefits package that includes a 401k, healthcare, assistance with parking, and many other benefits.

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position will be accepting applications until Jan 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.