Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Job Description

Position Type

Full time - Regular

Type of Hire

Experience Desired

1+ Years

Education Desired

General Equivalency Diploma, High School Diploma

Travel Percentage

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our Mason and Houston call center provides support for over 25 banking Partners merchant portfolios. These merchants have a banking relationship with these Partners. When the Partner calls in for merchant inquiries they call into our team Partner Assist.

We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing

You will be providing a white glove customer experience via phone and also through cases from Partner Banks that include the following.

• Banker and branch support
• General service inquires
  • (i.e. funding inquiries, statement inquiries or requests, online portal support)
• Merchant account maintenance
  • (i.e. research & problem resolution, account closure requests, DDA changes, adding/removing products)

What you bring

• Provide hard work in a fast paced environment.
• Ability to multitask from case work to phone calls.
• You know that the financial world is changing fast and you strive to be the subject matter expert in order to provide outstanding customer interactions.

Added bonus if you have

• Banking or financial industry experience
• Experience working with a high volume call center with high profile clients.

What we offer you

• Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies

.

Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass