Our store teams are the heart of Leap (https://www.leapinc.com/) ! We are looking for a driven Sales Supervisor for Godiva (http://www.Godiva.com) coming to New York City in Novemeber 2024 . This leader will play an integral role in developing a world class store team and delivering top notch customer experience.

About the Brand:

GODIVA is the world’s most iconic premium chocolate company, dedicated to opening people’s eyes to a more wonderful world. What started in a humble home workshop in Brussels over 95 years ago, is now available and beloved in more than 100 countries around the world. GODIVA has already had one lifetime of greatness. Now, the brand is preparing for the next, with the aim of becoming accessible and available to our fans whenever and wherever they crave premium chocolate.

What We’re Looking For:

• Influence and inspire a team to create memorable in store experiences and foster a positive environment

• Execute action plans in partnership with the Store Leader to drive sales and client engagement 

• Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)

• Support with activations and new store openings as needed

• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus

• Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures

• Keep an agile work schedule; including days, nights, weekends, holidays  

• One or more years of direct and/or indirect management experience

• Two or more years of customer service and/or retail experience; background in similar category preferred

• Must be at least 18+ years of age

• Maintain an active floor presence, including standing and walking for extended periods of time

• Comfortability using a ladder and lifting a maximum of 50lbs

  Who YOU Are:

• People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.

• Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.

• Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.

• Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams. 

• Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic.

• Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.

• Detail Oriented - operates with high efficiency and effectiveness, consistently produces polished and quality work.

  Measures of Success:

• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)

• Clienteling: Client Outreach, Networking NPS (net promoter score)

• Ability to accomplish tasks + meet deadlines effectively

  About Leap:

The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk.  Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Grown Brilliance, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more. 

Leap Employee Perks:

• Employee discount + wardrobe allotment for participating Leap brands

• Bonus Eligible

• 401K

• Accrued PTO for those eligible (blackout periods apply)

• Medical, Dental & Vision benefits (must avg 32hrs+/wk)

• Employee Assistance Program

  If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. LeapCareers! (https://www.leapinc.com/careers/in-store-retail)

  Salary: $21/hr - $23/hr

  In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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