Bank Midwest is seeking a full-time Insurance Personal Lines Customer Service Rep. This position works closely with all producers and customers to provide excellent customer service. Responsibilities/Duties: Provide prompt, efficient, high-quality service to clients and agents as the primary point of contact. Work with agents and insurance carriers to market both new and renewal personal lines accounts. Gather information as needed for renewals, changes, and other customer service-related needs. Maintain strong business relationships with carriers, including service representatives, underwriting and claims. Working knowledge of the agency's core systems; EPIC and insurance carrier sites. Document all customer contact and interactions within core system.