Must be bilingual in English & Spanish

Job Description

The Customer Service Associate 1 is responsible for performing basic to intermediate level customer, policy and process-related research for both internal and external customers following established division guidelines. Responsible for daily processing of data entry/customer requests utilizing various systems to support blocks of individual life business under the guidance of senior level associates and/or manager within the Global Life team as needed. Other responsibilities include filing, logging, scanning and other clerical duties as needed to support unit functions

Responsible for basic data entry/customer requests processing which includes detailed policy activity research into one or all of the appropriate systems

• Perform customer/producer, policy and process-related research and resolution

• Responsible for transactional reconciliation for daily processing

• Analyze daily systems generated output to determine if action and/or customer contact is required

• Communicate proactively with customers via written or verbal communications

• Answering telephone inquiries, assuring the call ends with resolution or appropriate follow-up workflow is initiated.

• Respond to email requests by answering all inquiries in a professional manner within a 24 hour period.

• Place outbound calls needed to gather information or complete requests.

• Analyze and review transactional output from transactions performed by self and make next step decisions based on processing requirements.

• Place outbound calls needed to gather information or complete requests.

Skills

call center, life insurance, Customer Service, health insurance

Additional Skills & Qualifications

• Must be bilingual in English & Spanish

• Experience in Customer Service (telephones), life insurance, health insurance or related industry

• Must have excellent customer service skills and comfortable enough to eventually to handle a certain call volume.

• Be computer literate; manage competing priorities; and good overall attitude; team player.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Orleans,LA 70130.

Application Deadline

This position will be accepting applications until Nov 29, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.