Description

Diagnostic Customer Coordinator - Part Time - Wanted at the New Milford Hospital

Must be available to work Mon, Thurs, Fri and some weekends - 8 to10 hour shifts starting at 7am

Preference given to candidates with relevant healthcare experience.

Summary:

Primarily serves as a liaison between Radiology professionals and customers to include community physicians, internal physicians, service departments and offsite facilities. Expedities communications to improve customer service for New Milford Hospital, Danbury Hospital, and the rest of the Western Connecticut Health Network.

Responsibilities:

1. Greets and registers patients, directs patient flow from waiting rooms to changing rooms. Has patient fill out proper forms. Assists patient in completion of questionnaire.

2. Compiles all of the scripts and necessary paperwork for the technologist.

3. Serves as a primary point of contact between the patients, community physicians, radiologists and technologists by communicating and responding to patient care issues.

4. Performs all radiology support functions in all areas of the department.

5. Obtains prior films/studies as requested by the radiologist. Utilizes Cerner system and Pacs.

6. Answers phone calls, takes detailed messages to ensure accurate and timely response.

7. Assists other customer service staff as needed to ensure service excellence and quality of care using the Planetree model.

8. Participates in on-going Lean Six Sigma projects at the request of the manager or supervisor.

9. Performs accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index and to ensure the accuracy of patient identification.

10. Confirms scheduled appointments and coordinates the patient steroid prep process.

11. Assesses in-house and ER patients for ability to comply with MRI. Transports in-house and ER patients.

12. Fulfills all compliance responsibilities related to the position.

13. Performs other duties as assigned.

Education: HS GRAD/EQUIVALENT

Other Information:

Required: Data entry and Outlook. Customer service and organizational skills.

Minimum Experience: three years

Desired: Cerner, Document Imaging, PACS, Soarian Scheduling, Radiological Services

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Very Heavy effort. May exert up to 50 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Danbury Hospital

Org Unit: 683

Department: Radiology Admin

Exempt: No

Salary Range: $16.50 - $30.44 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.