Req Number 149697

Contact Center Email Agent

New Hyde Park, NY

M-F, full time

FlexStaff is seeking a Contact Center Email Agent for our client, a company located in New Hyde Park, Long Island, that handles the most reliable and comprehensive class action administration resources for their clients.

Job Summary:

We are seeking a detail-oriented Contact Center Email Agent to join a fast-paced team. In this role, you will be responsible for processing a high volume of emails, accurately logging confidential data into client databases, and adhering to strict procedures for email and document processing. You will play a crucial role in communicating with class members and claimants regarding class action lawsuits and settlements, using approved scripts and pre-approved processes. Successful candidates thrive in a dynamic environment, possess excellent communication and time management skills, and are committed to providing exceptional customer service.

Responsibilities:

• Read and respond to a high volume of incoming emails following detailed handling procedures.

• Utilize provided scripts to address inquiries regarding legal information related to class action lawsuits and settlements.

• Analyze and interpret complex email threads, ensuring all concerns and complaints are addressed thoroughly and accurately.

• Accurately input and maintain confidential data within client databases.

• Consistently meet or exceed performance metrics related to email volume and quality.

• Participate in ongoing training and quickly implement new information and procedures.

• Adhere to all company policies and maintain strict confidentiality.

Qualifications:

• Exceptional written communication skills with a strong focus on detail and accuracy.

• Proven ability to adhere to strict scripts and procedures.

• Strong active reading and comprehension skills.

• Ability to process a minimum of 10 emails per hour in complex databases and 15-20 emails per hour in other databases.

• Proficiency with computers, email software, and database navigation.

• Excellent time management and decision-making skills.

• Ability to adapt to changing information and learn new tasks quickly.

• Professional attitude and commitment to providing high-quality customer service.

• Punctual and reliable attendance.

• Experience in a contact center or customer service environment.

• Familiarity with legal terminology and class action lawsuits.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $23-$23/hour

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.