Summary

As a member of the Operations team, the Operations Manager (“Manager”) works under the direction of the Chief Operations Officer. The Manager supports operations activities of the health center, including coordinating operational projects, serving as a resource for operations-related questions, scheduling and coordinating meetings and events, and performing a variety of administrative tasks, including providing support for the Chief Operations Officer (COO). The Manager must possess a wide range of skills and carry out their work in a professional manner. Additional administrative and operational duties may be assigned as needed.

Essential Duties and Responsibilities:

Operations/Revenue Cycle Oversight:

• Lead cross functional teams in process improvement initiatives and operational protocol

• Collaborates with the COO for standardizing quality initiatives workflows and processes

• Assist with developing policies and procedures to optimize workflow efficiencies

• Improving operational management system, processes, and best practices

• Identify potential problems, points of friction and identifying solutions to maximize efficiency and revenue

• Partner with COO to track performance metrics and strategies to improve clinical outcomes

• Supports operations leadership with establishing Centers of Excellence that will improve quality outcomes

• Identify ways to achieve the quadruple aim, improving population health, patient experience, reducing cost and improving care team well being

• Assist with the optimization of Epic operations platform to monitor performances and identify strategies to improve revenue outcomes.

Regulatory Preparedness:

• Conduct environment of care rounds to ensure compliance and regulatory guidelines are met

• Ensures standards and regulations of accrediting agencies such as Joint Commission on the Accreditation of Healthcare (JCAHO), FQHC, and Connecticut State and City Department of Health are met.

Human Resources:

• Track compliance of all mandatory trainings and educational programs for the COO direct reports

Administrative:

• Coordinate and manage assigned projects and tasks consistent with CS-HHC’s and the Operations team’s operating objectives and strategic plans, including completion within required budget and timeline.

• Assist COO (and Operations team as appropriate) with day-to-day coordination and management of operational activities and projects.

• Perform administrative tasks for the COO, including schedule management. When appropriate, provide administrative support for other members of the Operations team.

• Manage Operations team purchasing, supply ordering, and corporate credit card tracking/reporting.

• Establish and maintain electronic and paper filing systems for the COO.

• Coordinates meetings and training programs, including reserving conference room, sending meeting invitation, setting up conference call/video connection, coordinating food, organizing and distributing agenda, preparing presentations and taking attendance. Take and distribute meeting notes/minutes as requested.

• Assist with managing COO’s direct reports’ payroll, including PTO requests, following up on missed punches, etc.

• Develop and maintain strong professional, customer-service oriented relationships with operations team members, executive leadership, health center staff and vendors.

• Communicate effectively, professionally and in a timely manner with internal and external constituents.

• Attend and participate in meetings as required or assigned.

• Maintain knowledge of organizational policies and procedures, objectives, safety, environment of care, management of information and other standards.

• Perform all other duties as required.

Requirements:

• Bachelor’s degree in business, healthcare or related field required.

• Two (2) years’ experience working in a doctor’s office, community health center or other healthcare setting required.

• Experience at a Joint Commission-accredited facility preferred.

• Ability to communicate complex information clearly and concisely verbally and in writing, and to establish positive, professional relationships with all levels of staff, management, vendors and customers.

• Excellent customer service skills and attention to detail are essential.

• Ability to work independently and as part of a team required, and to analyze issues and problem-solve in creative and effective ways.

• Computer skills are required, including advanced proficiency in Excel and Word and proficiency with other Microsoft Office applications.

CS-HHC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.