"Job#: 2041458 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.Apex has an opportunity for an IT Help Desk Support Technician.For applicants who are interested in thisopportunity, send your updated resume toLiz Papell, Professional Recruiter at[emailprotected]Here are the details:Position: IT Help Desk Support TechnicianLocation: On-site in New Haven, CTRate: $20-24/hr W2Duration: 6-month contract-to-hireIT Help Desk Support TechnicianPosition Description:The Help Desk Support Specialist provides telephone and email support, assisting end-users with computer and networking issues. They troubleshoot software, hardware, and network-related problems, recommending solutions and escalating complex issues as needed. Additionally, they offer functional support for financial and administrative applications, ensuring compliance with policies. The role involves responding to emergency and routine calls, evaluating user applications, and operating systems, and maintaining equipment inventories. The Help Desk Support Specialist also collaborates with end-users, acts as a liaison between departments, and completes technical projects while adhering to security policies.Responsibilities:Provide telephone and email support for computer and networking issues.Troubleshoot software, hardware, and network-related problems.Escalate complex issues as needed.Understand and support financial and administrative applications.Ensure compliance with policies and procedures.Analyze problems to determine if on-site technician visits are required.Create work orders and follow up to ensure resolution.Evaluate user applications and operating systems for maintenance.Document reported problems and solutions.Diagnose and troubleshoot issues with Windows, macOS, and iOS devices.Required Skills:ServiceNowMicrosoft SuiteMicrosoft 365Creative CloudCloud-based StorageApple and Microsoft Hardware/SoftwareCustomer ServiceAdapt, react, and troubleshoot quickly and timely.Active listening and timely responses.Education/Certifications:Bachelor's preferred (or equivalent experience)A+, Network+, or Microsoft CertificationAdditional Benefits:For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at[emailprotected]or 844-463-6178.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you r quire an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.VEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-9cb866f6-f9d0-4f71-9884-4135e8648685"