Manages the daily operations of a team of geographically distributed Military OneSource Field Consultants assigned to work within a designated region. Assists in data collection and synthesis of service needs and gaps, supporting the establishment of internal standard operating procedures and workflows, assisting with program-level reporting and deliverable development, and interfacing directly with regional and local leaders to advocate for support to military beneficiaries.

• Provides supervision, training, mentoring, and practical support to assigned Field Consultants, including hiring, onboarding, management, and problem resolution.

• Facilitates regular meetings with team to coordinate activities, identify lessons learned, and continuously improve service delivery.

• Supports the development of government required deliverables to include analyzing data for inclusion and compiling inputs from assigned Field Consultants.

• Ensures Field Consultants adhere to internal requirements to include developing outreach engagement plans, submitting travel and after-action reports, and updating internal reporting tools and mechanisms.

• Travels throughout assigned region, as directed and approved by DoD, to assess and document needs of military families, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives.

• Supports on-demand events, as directed and approved by the government, to include staffing exhibit booths, providing briefings and trainings, facilitating referrals, building coalitions that connect Federal, state, and local resources and non-profit organizations, and answering questions about the Military OneSource Program.

• Submits orders for educational materials (e.g., DVDs, marketing materials, service guides, toolkits, etc.)

• Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

• Assist the Field Operations Manager and Director of Outreach Operations, as needed.

Minimum Qualifications

• Bachelor's Degree or equivalent of 4 years relevant experience. Master's Degree preferred.

• Minimum 15 years of experience made up of a combination of at least 10 years of prior military experience or relevant knowledge plus an additional 5 years' experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work. Must possess at least 3 years of supervisory experience in either military or civilian roles.

Other Job Specific Skills

• Possess strong customer service skills, knowledge of field operations, and knowledge and understanding of the military lifestyle

• Willingness to travel up to 80% within assigned geographical region

• Ability to tailor communications to multiple audiences/entities

• Excellent analytical, organizational, time-management, and multi-tasking skills

• Experience with project administration and meeting multiple deadlines

• Experience in customer service quality and/or help desk

• Strong organization and time management skills

• Prior experience in recruiting, counseling, or academic instruction a plus

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$86000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.