Description

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic work environment where no two days are the same? We are looking for a Customer Service Representative to join our team at a reputable distribution company in Wilmington, DE. This is a contract-to-hire position that offers the opportunity to grow within the company.

What you will be responsible for:

• Communicate directly with Warehouse, keeping frequent and clear communication to facilitate best and most efficient business practices

• Be the first point of contact for all customer incoming traffic (via phone, email, fax etc.), and respond to these request/inquires in a timely fashion.

• Prepare documentation for the packing and dispatch of orders by the Warehouse Coordinators.

• Maintain accurate recordkeeping of databases and files (electronic and hard copies)

• Coordinate and attend regular company meetings or video, teleconference with the Office Manager and Warehouse Coordinator and accommodating international time zone

Candidates who have prior customer service and/or dispatch experience and/or have worked for a logistics/distribution company, then this position might be a fit for you! Don't wait and apply online today!

Requirements • Minimum of 2 years of experience working in a customer service role

• Proven skills in customer service and the ability to handle customer inquiries and complaints effectively and professionally

• Proficiency in data entry with attention to detail and accuracy

• Experience with email correspondence, able to communicate clearly and professionally through written communication

• Proficiency in Microsoft Excel and Microsoft Word, able to create and edit documents and spreadsheets

• Experience in order entry, able to accurately input and process orders in a timely manner

• Knowledge of dispatching procedures, able to coordinate and schedule deliveries or services

• Understanding of logistics and distribution, able to manage and coordinate the movement of goods and services

• Ability to work well under pressure and handle high volumes of customer interactions

• Excellent problem-solving skills and the ability to think critically and make decisions in a fast-paced environment

• Strong interpersonal skills and the ability to work well in a team environment

• Ability to maintain a high level of professionalism and confidentiality at all times

• Excellent organizational skills and the ability to manage multiple tasks simultaneously

• Strong verbal and written communication skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .