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Rutgers The State University Program Coordinator I (Graduate Admissions) in New Brunswick, New Jersey

Position Details

Position Information

Recruitment/Posting Title Program Coordinator I (Graduate Admissions)
Job Category URA-AFT Administrative
Department Graduate Recruitment & Operation
Overview
The Division of Enrollment Management at Rutgers University-New Brunswick (EMNB) is comprised of eight student-facing and administrative units: Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams.The Rutgers University-New Brunswick Office of Graduate Admissions supports graduate programs in enrolling a diverse and inclusive graduate student community committed to excellence in research, innovation, and service. Through a highly collaborative approach, the Office of Graduate Admissions strives to implement best practices in recruitment, marketing, communications, and admissions processes to enhance the prospective and incoming graduate student experience across all New Brunswick programs.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Program Coordinator I (Graduate Admissions) for the Office of Graduate Admissions within the Division of Enrollment Management. The Program Coordinator I (Graduate Admissions) plays a key role in the prospective student experience from inquiry to enrollment. This position will report to the Associate Director of Graduate Admissions.Among the key duties of the position are the following:
  • Promotes a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, and a streamlined pathway to enrollment.
  • Assists students in navigating the application and enrollment process at Rutgers University-New Brunswick.
  • Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, staff, academic units, and other third parties related to the graduate admissions process.
  • Acts as a facilitator to navigate the prospective student experience and be knowledgeable about general functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, One Stop, University Enrollment Services, and Graduate Academic Units.
  • Develops specialized knowledge through their experience, extensive and regular professional development, and collaboration with various campus partners.
  • Assists in recruitment efforts, including but not limited to, event planning support, outreach, presentations, and participation in the Office of Graduate Admissions activities.
  • Works as a front-line team member within the department and collaborates across all RU-NB schools and programs as well as student services offices with the expected outcome of moving students through the admissions funnel with greater customer service.
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
FLSA Nonexempt
Grade 04
Position Salary
Annual Minimum Salary 57356.000
Annual Mid Range Salary 71372.000
Annual Maximum Salary 85388.000
Standard Hours 37.50
Union Description URA-AFT Administrative
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications

Minimum Education and Experience
  • Bachelor's degree in a related field or an equivalent combination of education and/or experience.
  • Two (2) years of experience working with students or customers in a service-oriented environment.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Excellent interpersonal, written, and verbal communication, critical thinking, administrative, and presentation skills.
  • Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
  • Sensitive to cultural diversity and backgrounds.
  • Proven ability to work effectively as a team member.
  • Ability to analyze and interpret data and make independent decisions.
  • Experience in Microsoft Office Suite, student information systems, CRM.
  • Have a passion for customer service and provide an exceptional degree of responsiveness.
  • Effectively manage multiple tasks while handling interruptions.
Preferred Qualifications
  • Experience working in higher education, preferably in an admissions office or graduate education setting.
  • Working knowledge of student information systems (Salesforce CRM a plus).
Equipment Utilized
  • Salesforce Suite.
  • Microsoft Office Suite.
  • Perceptive Content.
Physical Demands and Work Environment
  • Must be able to lift and carry recruitment materials.
Special Conditions
  • Multiple vacancies.
  • Must be able to attend functions off campus.
  • Must be able to work regularly scheduled evenings/weekend as required.
Posting Details

Posting Number 24ST1583
Posting Open Date 07/10/2024
Special Instructions to Applicants
Regional Campus Rutgers University-New Brunswick
Home Location Campus Busch (RU-New Brunswick)
City Piscataway
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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