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Rutgers The State University Lead Medical Services Assistant in New Brunswick, New Jersey

Position Details

Position Information

Recruitment/Posting Title Lead Medical Services Assistant
Job Category Staff & Executive - Healthcare - Medical and Patient Services
Department RHG-RWJ Medicine Clinic
Overview
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Lead Medical Services Assistant for the Medicine Clinic at the Robert Wood Johnson Medical School.The primary purpose of the Lead Medical Services Assistant is to serve as a core member of the clinical team. This position is responsible for assisting in the implementation of the daily clinical workflow as directed by the assistant nurse manager to support effective and efficient clinical operations.Among the key duties of this position are the following:
  • Implements patient experience techniques in all patient interactions, in-person, telephone and telehealth visits.
  • Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
  • Obtains pre-certification and/or prior authorization from insurance companies for patient management as assigned.
  • Handles provider and professional staff EMR and other correspondence to physicians, patients, and other providers.
  • Monitors patient flow, and communicates with any issues or problems that arise with the clinical staff; seek assistance from clinical staff when communication back to the waiting room is needed.
  • Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension.
  • Oversees at least one medical assistant as directed by the assistant nurse manager.
  • Prepares and monitors all MSA schedules.
Position Status Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
This position requires a fully on-site work arrangement.
FLSA Nonexempt
Grade 210
Position Salary
Annual Minimum Salary 29.620
Annual Mid Range Salary 30.120
Annual Maximum Salary 31.020
Standard Hours 40.00
Union Description Teamsters 97
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS
Qualifications

Minimum Education and Experience
  • Meets the New Jersey Board of Medical Examiners definition of a "Certified Medical Assistant" as outlined in NJAC 13:356.4(a)2.
  • At least one (1) year of relevant experience in a medical office setting.
  • Experience with an Electronic Medical Record.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Knowledge of medical terminology.
  • The ability to function in a team environment.
  • Demonstrated competency in Point of Care Testing.
  • Demonstrated competency in basic word processing and computer skills.
Preferred Qualifications
  • Bilingual skills (English/Spanish); completion of medical interpreter training course.
Equipment Utilized
Physical Demands and Work Environment
  • Physical Demands: Must be able to stand for long periods of time. Must be able to accommodate evening and flexible hours.
  • Work Environment: Able to work in a very busy environment.
Special Conditions
  • Able to travel to provide coverage at "off-site" practices as needed.
Posting Details

Posting Number 24ST2019
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
City New Brunswick
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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