Job Information
RWJBarnabas Health Healthcare Navigator in New Brunswick, New Jersey
Healthcare NavigatorReq #:0000163506
Category:Clerical / Administrative Support
Status:Full-Time
Shift:Day
Facility:RWJ New Brunswick
Department:Health Equity
Location:
Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901
Job Overview:
Under the direction of the leadership team, the Health Equity Navigator will build effective working relationships with affiliated and non-affiliated physicians, senior centers, hospital providers, family members/care givers and community organizations to improve individualized patient care coordination and reduce barriers across the health care continuum. They will coordinate physician office visits, outpatient treatment, surgical and specialist referral appointments, transportation arrangement, facilitate access for patients to offsite physician offices and/or hospital departments to provide appropriate support. The navigator will also support the implementation of new workflows while supporting the expansion of the availability of comprehensive health services by integrating resources to optimize care delivery.
Qualifications:
Required:
Bachelor degree is required
Experience in project management in the healthcare field is required
Preferred:
- Strong medical terminology background is preferred.
Scheduling Requirements:
Day Shift
Full-Time
Essential Functions:
Coordinate appointments with RWJUH outpatient departments, BHMG providers and private physicians to ensure timely delivery of diagnostic, treatment services and specialist referrals
Facilitate financial support and helping with paperwork
Coordinate and at times accompany patient to physician offices and outpatient departments and provide language translation or interpretation services
Arrange transportation for eligible patient as required
Organize patient schedules and manage their appointments to ensure they receive services in a timely manner
Inform and educate patient on financial aspects of care and linking patient to financial resources as needed
Facilitate communication between the patient, family members, and healthcare providers to ensure the highest patient satisfaction and quality of care
Acts as community outreach coordinator for the Chinese community and work closely with Public Relations Department to create educational activities, events, workshops and special projects for the Chinese Community.
Frequently meets with physicians and other health care providers around the region to keep them up-to-date on new faculty, services and equipment available at affiliate hospitals
Provides a two-way communication link between BHCS and referring physicians by managing patient s follow up visits, outpatient testing and ensuring continuation of care
Serves as a personal contact for physicians or their practice managers in order to address problems, issues or concerns that need immediate attention
Educate physician office staff regarding hospital referral process
The information shared with the Health Equity Medical Program Coordinator is highly valued and is used by the affiliate hospitals for planning and evaluating future services and programs
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
RWJBarnabas Health is an Equal Opportunity Employer