At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home.

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Quality Engineer II

New Bern, NC / Full-time

The OEM Quality Engineer will be responsible for managing overall quality and releases within OEM projects for the North American market. He/ She will be responsible for establishing quality targets within new projects, including agreed contractual rates, quality test standards and release procedures, and ensuring all other quality relevant standards required for product conformity are being adhered to. He/ She will act as the quality lead in both local and multi-regional OEM projects and is responsible for coordinating all quality activities per the BSH product development process. He/ She will also support the screening and audit of potential and current suppliers per ISO 9001/ 14001, driving developments as needed to meet BSH standards.

Your responsibilities

Coordination of all quality activities for OEM products and projects within the region. This includes:

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Driving milestone (ME) quality releases and risk assessments

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Release of product test specifications, including household testing

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Coordination of test protocols and release plan with local and OEM development teams

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Establishing of quality targets within projects (TCR100/ 200, EDC, Warranty)

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Setting of final technical release and ensuring product conformity to all local and BSH standards (including agency, safety, and regulatory standards)

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Management of lifecycle projects/ change requests and releases.

Coordination of test laboratories to support running projects, as well as ongoing testing of series production to ensure sustainability of product performance and conformity

Perform supplier audits to evaluate quality systems, production processes and determine overall Q standard and release of OEM suppliers in North America.

Support overall TCR, warranty and quality cost target definition for region North America together with global Quality management.

Drive root cause analysis using problem solving tools and methods (DMAIC, 8D, PDCA, etc.) of failed field components and manage improvement projects with suppliers.

Work with the product owners to analyze perceived quality and end customer satisfaction through various tools (social media, VICO, NPS, etc.) and drive quality requirements in new projects to improve.

Collaborate with customer service, product safety, and product development to resolve any quality or CTS issues that may arise.