The Library Circulation Assistant is responsible for providing administrative and operational support at the librarys information desk. This position performs a full range of library duties including circulating and organizing materials, providing information and assistance to patrons, and serving as the first line of library communication for phone, virtual, and walk-in support.

Essential Duties and Responsibilities

• Provides excellent customer service and assistance to internal and external patrons through walk-in, telephone and virtual support
• Performs opening duties for the department; may occasionally perform closing duties
• Provides general clerical support to the department; sorts and distributes mail, prepares a variety of reports, monitors and updates library reservation calendars
• Performs library duties at the information desk including circulating materials, registering and maintaining accounts, answering patron questions, and shelving materials
• Creates and rotates displays, flyers, and information promoting library services
• Serves as the Interlibrary Loan (ILL) contact; processes requests, updates records; communicates with patrons and libraries regarding all ILL matters
• Maintains accurate records of overdue materials, fines and fees; corresponds with patrons to resolve issues; flags delinquent user records in the Colleges records management system
• Conducts library tours to showcase library services and facilities
• Processes library fines and fees; receipts money daily
• Regularly records and submits desk and circulation statistics for the department
• Maintains supply inventory and performs requisition requests to order supplies and other library materials
• Participates in the coordination and completion of special projects and events in support of the library
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the Colleges mission, core values and goals

Minimum Qualifications

Associate's degree from a regionally accredited institution of higher learning.

One (1) year full-time professional work experience in customer service.

Preferred: Bachelor's degree in library/information science, liberal arts or related field from a regionally accredited institution of higher learning.

Academic library experience.

Knowledge, Skills and Abilities

Knowledge

• Operational practices, services and resources in an academic library
• Library best practices for instruction and student support
• Intermediate knowledge of standard office procedures
• Intermediate knowledge of record keeping, account management, and database records
• Public relations and customer service practices

Skills

• Proficient in database searching, information literacy, and basic research strategies
• Proficient with library related programs, Microsoft Office, and digital technologies
• Effective verbal, listening and written communications skills
• Attention to detail and high level of accuracy
• Works effectively in a team environment with a customer service focus

Abilities

• Ability to record, compile, analyze and summarize data
• Ability to analyze situations and exercise sound judgment in making decisions
• Ability to display tact and poise at all times
• Ability to prepare and maintain required reports and records
• Ability to establish and maintain effective working relationships with those contacted in the course of work
• Ability to handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels