JOB REQUIREMENTS: Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description The Registration Group Lead/Client Services receives sufficient authority from, and is accountable to the Lab Supervisor or appointed designate for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position and to identify the occurrence of departures from the quality system or from the procedures for performing tests and/or calibrations, so long as such action does not deviate from established company guidelines, is consistent with sound business judgment, and follows the practices of the laboratory. Essential Duties and Responsibilities: * Demonstrates and promotes the company vision * Regular attendance and punctuality * Serve as project manager for clients\' samples, keeping clients informed of status and TAT and lab informed of client requirements * Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it * Obtains necessary information for quote preparation, Audits, and sample paperwork at required times * Schedules, coordinates, and participates in client conference calls as needed; attends meetings with technical groups as needed * Assess client satisfaction by entering client concerns and complaints into the complaint management system; works with Laboratory Management to assist with resolution * Maintain supply inventory and verify invoices are correct * Assist in management of invoices for supplies and client billing. (Both internal and external) * Responsible for managing outsourced samples with partner Eurofins laboratories to ensure timely COA release for clients * Preparing samples to be sent to sister labs or other contract labs for subcontracted work * Responsible for processing online electronic orders from clients and sister labs * Works with external and/or internal courier services to ensure timely arrival and delivery of samples * Assists in coordinating logistics of courier routes when needed * Understand and follow Quality System docu To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMwNzc3Ljg NzBAZXVyb2ZpbnN1c2NvbXAuYXBsaXRyYWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMwNzc3Ljg3NzBAZXVyb2ZpbnN1c2NvbXAuYXBsaXRyYWsuY29t