Our Core Values<br> We are looking for people that fully align with our core values how we act and behave towards our patients, clients and each other. <li> Committed: We are motivated to achieve best possible outcomes. <li> Optimistic: We exude positivity and unity. <li> Supportive: We go out of our way to provide a friendly, caring experience.

Job Duties and Responsibilities<br>

Leadership and Planning <li> Acts as a champion for change and identifies, documents, shares, and promotes best practices. <li> Participates in annual off site and quarterly strategic planning and budget maintenance processes. <li> Establishes goals for and with the non-medical staff/direct reports. <li> Oversight of LVG Operations team meetings and direction <li> Works with clinic managers to create the CSR and Tech schedule and manage labor costs to budget and seasonality. <p> Operations <li> Monitors computer systems and works with our hardware and software providers to resolve technical systems/equipment issues. <li> Oversight of clinics non-medical operations. <li> Partners with Human Resources for non-medical staff training (i.e. CSR). <li> Oversight of building and equipment maintenance <li> Maintains vendor relationships with the help of the Medical Directors<p> People Management <li> Ensures effective use of internal resources to address staffing needs including hiring, training, reviewing, and disciplining of non-medical staff.
<li> Partners with Human Resources on rewards and recognition programs. <li> Ensures direct reports on the Operations Team have goals and plans for their respective areas aligned to the LVG Strategic Plan. <li> Effectively delegates and trains team members to handle clinic needs or department functions. <li> Conducts Quarterly Customer Service Representative (CSR) meetings. <p> Client Service <li> Ensures the resolution of client issues and escalations and oversees client follow-up communication. <li> Oversight of all external marketing services and programs.<p> Financial <li> Ability to successfully review and understand monthly financial reporting and scorecards related to operations <li> Oversight of clinic inventory controls, and facility and administrative costs. <li> Oversight, interpretation and communication of Operations Teams monthly Scorecards<p> Qualifications: <li> Bachelors degree in business or related degree is preferred. <li> 3-5 years of experience in a manager role, including customer service experience. <li>Travel is expected to all of our clinics throughout each week. <li> Experience in a veterinary clinic setting in positions of increased responsibility is a plus. <p> Knowledge and/or experience in the following areas: <li>Multi-functional operations including budget and labor management. <li>Manage time and tasks appropriately and remain flexible with assigned duties. <li>Supervisory and leadership experience. <li>Monthly reporting and data analytics (scorecard). <li>Basic computer skills i.e. Microsoft Office suite (practice management software knowledge preferred). <li>Demonstrates interpersonal skills with staff and clients and works well in a team environment. <li>Identifies customer service strategies. <li>Non-Medical protocol development. <li>Staff management including coaching, developing, and motivating staff. <li>Conduct performance appraisals and make incentive recommendations. <li>Delegate responsibility and achieve results with clinic team members.

Equal Employment Opportunity We are committed to providing equal employment opportunities and encourage applications from candidates of a l backgrounds and experiences, regardless of the specifics mentioned in this job description. We value diversity and are dedicated to building a team that represents a variety of perspectives and skills.