Description We are seeking a Manager of Quality Assurance in the hospitality industry, located in New Albany, Ohio, United States. The role involves leading a team dedicated to maintaining high standards of product quality across all software releases. This includes managing the team's daily activities, developing effective testing processes, and collaborating with cross-functional teams to identify and resolve issues.

Responsibilities:

• Lead and manage a Quality Assurance team, ensuring adherence to company policies.

• Oversee daily workflows and review new or updated applications for compliance with requirements and brand standards.

• Establish and communicate quality standards across different teams including QA, Business Analysis, Project Management, Development, and User Acceptance Testing teams.

• Develop and maintain test cases focusing on database impacts, scenarios, regression, error retests, and usability.

• Identify and document program issues, escalating as needed based on established protocols.

• Facilitate user acceptance testing, coordinating feedback, training, and cross-functional reviews.

• Create and review documentation for accuracy and completeness of features.

• Ensure the QA team meets timelines and deliverables, fostering a culture of service and quality.

• Support compliance with company, federal, state, and local policies.

• Utilize skills in Bug Tracking, Management, Automation Quality Assurance, and Automated Regression Testing. Requirements • Proven experience in a managerial role within the hospitality industry

• Proficiency in bug tracking and automated regression testing

• Strong skills in automation quality assurance

• Demonstrated management skills, including the ability to lead, motivate and mentor a team

• Excellent problem-solving abilities and attention to detail

• Strong communication skills, both written and verbal

• Ability to work in a fast-paced, high-pressure environment

• Proven ability to meet deadlines and work on multiple tasks simultaneously

• Knowledge of industry standards and regulations for quality assurance

• Proficiency in using quality assurance management software and tools

• Bachelor's degree in business, hospitality management, or related field preferred

• Demonstrated commitment to continuous learning and professional development in quality assurance. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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