Job Overview:

The Operations Manager is responsible for all aspects of operations, including people, customers, sales, and profits. This leader has area coaches as direct reports, compiling all restaurants. They drive excellence in day-to-day operations; train, coach, & support managers; plan and set goals; focus on problem-solving/process improvement; set standards; recognize and motivate area managers, unit-level management & their teams. Influence people to drive business results and franchise partnership.

The Day-to-Day:

· Build People Capability

· Recruit and equip the best operators in the world to deliver great customer experiences

· Build a healthy and robust bench of developed and capable Managers

· Hold Area Coaches accountable for people, customers, sales, and profit targets

· Lead by example - be a culture champion and live by Taco Bell principles

· Leverage culture and people capability to fuel brand performance

Deliver a Consistent Customer Experience

· Provides leadership for each manager in the market to ensure customer satisfaction

· Leverage customer programs to coach and improve on execution opportunities

· Train, coach, and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards, including food safety

· Identify and act with urgency to resolve Brand protection issues

· Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions and their company safety and security policy

Grow the Brand, Sales, and Profits

· Partners with each Manager in the market to build sales over last year's sales achievement

· Training and operations execution of marketing promotions

· Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results

· Coach to deliver restaurant profit targets in every restaurant

· Leads the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times

· Build capability to improve problem-solving and planning skills through hands-on demonstrations

· Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to R&M Business Partners

Job Qualifications:

· Education & Experience: Bachelor’s degree preferred with 5-7 years experience as a proven leader in QSR or with a franchisor working with franchise operators. Advanced degrees are considered in lieu of experience. 3 years of Taco Bell experience is preferred, and/or 5 years of multiunit management is mandatory.

· Operational Mastery: Expertise in BOH Systems, Ops Tools, and a solid understanding of restaurant P&L statements and reports.

· Tech-Savvy: Proficient in Scheduling, Forecasting & Projections systems.

· Communication Skills: Strong communicator and excellent problem solver.

· Data-Driven: Ability to leverage data to build capabilities and drive the right actions.

· Conflict Resolution: Skilled at handling and resolving conflicts effectively.

· Coaching & Mentoring: Outstanding at coaching, mentoring, and following up to ensure success.

*If currently employed with Yum! Brands, Taco Bell Corp, KFC Corp, Pizza Hut Corp, or franchisees thereof, we request you have a release from your current employer

Job Type: Full-time

Pay: $115,000.00 - $150,000.00 per year

Benefits:

• Dental insurance

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Relocation assistance

• Vision insurance

Schedule:

• 10 hour shift

• 8 hour shift

• Day shift

• Evening shift

• Night shift

• On call

Language:

• English (Required)

• Spanish (Preferred)

License/Certification:

• Food Safety Certification (Required)

Location:

• New Albany, IN (Preferred)

Shift availability:

• Day Shift (Required)

• Night Shift (Required)

• Overnight Shift (Required)

Ability to Commute:

• New Albany, IN (Required)

Ability to Relocate:

• New Albany, IN: Relocate with an employer provided relocation package (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person