IT TECHNICIAN 4

APPROXIMATE ANNUAL SALARY - $56,689.20 to $83,666.16 PAY GRADE: 32

For more information on benefit and retirement programs, please see the sections below.

In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

JOB INFORMATION

Work Type: Permanent, full time vacancies as they may occur Statewide.

Department: Health and Human Services (http://dhhs.nv.gov/)

Division: Division of Child and Family Services

Job Class Code: 07.935

RECRUITMENT INFORMATION

Announcement Number: 48712

Open to all qualified persons.

Posted 09/06/2024

Close Date: 09/25/2024

Recruiter:

DANIEL LABARBERA

Email: d.labarbera@admin.nv.gov

Applications accepted for another 8 Days 22 Hrs 24 Mins

The Position

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.

Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others.

The Division of Child and Family Services (DCFS) is recruiting for an IT Technician IV located in Carson City or Reno, NV. This role serves on the Division's Help Desk as a Tier 1 agent for all program areas. The incumbent will be responsible for managing help desk tickets that are created from phone calls or email messages from end-users for troubleshooting and resolving application or compute issues, remediation of web pages or associated web page documents, assisting with user account, access permission, PC, printing, or other application/computing problems. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/

To Qualify:

In order to be qualified, you must meet the following requirements:

Education and Experience (Minimum Qualifications)

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR (for positions in the Network Operations & Support specialty ONLY) Graduation from high school or equivalent education and one year of IT work experience in the upgrade or replacement of software and hardware components on networked workstations; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience.

Special Requirements

This position is subject to call-out or call-back. A State of Nevada/FBI background check will be required of the selected applicant. This position requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.

Additional Position Criteria

This recruitment is only open to current classified employees in state service with at least six months of continuous, full-time equivalent service.

The Examination

Application Evaluation Exam

The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.

INFORMATIONAL LINKS

For more information about state employment, visit the following:

Division of Human Resource Management: http://hr.nv.gov

Public Employees Retirement System: http://www.nvpers.org

Public Employees Benefits Program: http://pebp.state.nv.us

More Benefits Information: http://nvjobs.nv.gov/Applicants/EB

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Email

Direct Inquiries or Correspondence to:

Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) 326-6868 Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119TDD for the Hearing Impaired (800) 326-6868

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