Employment Type: Permanent Staff (EHRA NF)

Vacancy ID: NF0008893

Salary Range: $74,500 - $91,356

Position Summary/Description:

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Data Integration and Analytics ( DIA ) team at Kenan-Flagler Business School is seeking a skilled and motivated IT Admissions Specialist to join our dynamic team. This role will focus on the analysis, design, architecture, and development of in-house and outsourced projects surrounding our Software as a Service (SaaS) enterprise applications, with specific emphasis on Slate admissions and student life CRM instances.

The IT Admissions Specialist will provide expert guidance and internal consultancy to cross-functional teams, driving collaboration between internal stakeholders and external solution providers. The specialist will work to resolve functionality or interoperability issues within applications and databases, while also leading initiatives to evaluate, select, and implement new technologies that enhance system performance, increase productivity, and improve the student experience.

Key responsibilities include managing SaaS applications through their software development lifecycle, promoting user adoption, staying up to date with new releases and solutions, and providing ad hoc designs as needed. This role also involves training and educating users, solving complex business challenges, and communicating the strategic vision for technology solutions to ensure alignment with institutional goals.

Education and Experience:

• At least 3 years of experience managing customizable Software as a Service (SaaS) CRM applications preferred.

• Knowledge and expertise with CRMs such as Technolutions Slate, and other web development technologies such as JSON , liquid markup, REST , and XML .

• Experience with integrating third party products with existing infrastructure. Ability to resolve production defects quickly.

• Experience with design, development, testing and deployment activities. Experience in Creating and maintaining documentation.

• Background in data and data administration and experience/technical knowledge of admissions Customer Relations Management software is strongly preferred.

• Experience and knowledge of higher education admissions and student life lifecycles.

Essential Skills:

• Experience managing customizable Software as a Service (SaaS) CRM applications.

• Must be a team player who understands the importance of teamwork, collaboration, and open communication.

AA/EEO Statement:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.