Summary Navy Wounded Warrior (NWW) is the Navy's sole organization for coordinating the non-medical care of seriously wounded, ill and injured Sailors, Coast Guardsmen, their family members and caregivers. Through proactive leadership, we provide a lifetime of individually tailored assistance designed to optimize the success of our Shipmates' recovery, rehabilitation, and reintegration activities. This position is assigned to Navy Region Southeast, on NAS Jacksonville. Responsibilities MAJOR DUTIES AND RESPONSIBILITIES Program Support Conducts program planning meetings with staff from the installations to consolidate, integrate, and coordinate efforts to enhance the service delivery to customers and to resolve problems of overlap, duplication or conflict. Selects and defines significant issues within overall workload, setting priorities and focusing attention on achieving results on subjects of most importance to the organization, commands and the government enterprise Analyzes type and scope of information and metrics required to evaluate the quality and effectiveness of program implementation. Interprets data and prepares narrative presentations, fact sheets, information papers, graphs and charts to provide basis for management decisions and program justification for Department of Navy (DON), Department of Defense (DoD) and Congressional testimony and inquiries. Coordinates all wounded warrior regional case management and ensures non-medical care managers recovery care and transition coordinators are adhering to the NWW program instruction 1740.1 and higher directives and guidance. (Regional Program Director will validate and manage required bed-side travel throughout the entire geographical area of responsibility.) Monitors team productivity, identifies issues, root causes and develops any required resolution plans. Prepares all required Office of the Secretary of Defense, Warrior Care Policy regional metrics and program monthly reports for submission to both the regional N9 and the N95 Headquarters element. Serves on installation and community committees, boards and councils as a subject matter expert in the area of quality of life for military personnel and their families; represents FFSC at professional conferences or higher headquarters working groups. Supervision Serves as direct supervisor of appropriated fund (APF), non-appropriated fund (NAF), and military employees. Provides oversight and quality assurance for the Functional Representative as Technical Advisor (TA) for contract personnel assigned. Motivates, guides and coordinates the work of professional staff and executes the full range of human resources responsibilities within established timelines and in accordance with applicable regulations. Maintains a safe work environment to ensure compliance with fire, safety, health, sanitation and security regulations, and promptly addresses allegations of noncompliance. Ensures Equal Employment Opportunity principles are adhered to throughout the area of responsibility. Ensures continuing application of, and compliance with, applicable laws, regulations and policies governing prohibited personnel practices; promptly addresses allegations of prohibited discrimination, harassment and retaliation. Identifies employee training and development needs and provides or arranges training priorities to ensure staff has adequate training to accomplish mission. Applies sound position management principles to ensure efficient operation with adequate staffing and minimal gaps in coverage Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Three (3) years of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Three (3) years of experience and understanding of requirements and operations of DoD and/or DON Wounded Warrior initiatives, implementing congressionally and DoD mandated warrior and transition care requirements for military personnel and family members. Knowledge of advanced management and organizational principles and practices as well as a comprehensive knowledge of short and long range planning, programming, and budgeting regulations, guidelines and processes. Skill in utilizing qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which impact Navy or NWW-SH goals and objectives. Ability to utilize diverse methods requiring special planning, coordinating, analytical and administrative skills for delivering an array of human services intended to enhance the stability, resiliency and self-sufficiency of individuals and families. Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (i.e., local commands, regions, and headquarters) and other government agencies. Knowledge of Federal, DoD, Secretary of the Navy, Office of the Chief of Naval Operations and CNIC goals, principles, functions, policies, procedures, laws and regulations governing Navy Fleet and Family Support Programs, including accreditation standards. Knowledge of DoD and Navy organizational structures, mission and family lifestyles. Knowledge of Navy social/human services delivery systems and concepts, principles and theories relating to one or more of the social or behavioral science fields. Knowledge of Navy contract Technical Assistant responsibilities. Ability to utilize exceptional communication and presentation skills, both oral and written, demonstrating proven ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations. Knowledge of individual and group dynamics and motivation techniques. Skill in managing a diverse group to accomplish high profile Navy missions and programs. Ability to select and define significant issues within overall workload, setting priorities, and focusing attention on achieving results on subjects of most importance to the organization, the command, and the government. Ability to work effectively on a team displaying strong interpersonal skills. Ability to work in a stressful environment on time sensitive issues. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education This position does not have a positive education requirement. Additional Information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILLCNICNAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.