Description

This position is incentive eligible.

Introduction

Do you want to join an organization that invests in you as a Senior Strategic Account Director? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Strategic Account Director like you to be a part of our team.

Job Summary and Qualifications

The AdvantageTrust Senior Strategic Account Director leads the Strategic Account Management team. This team is responsible for building and strengthening long term business partnerships with HealthTrust’s largest health system owned and independent non-acute members. The Senior Strategic Account Director directs the development and execution of both team and member-specific business plans to ensure strategic non-acute members and their suppliers have an outstanding experience with HealthTrust.

The success of the Senior Strategic Account Director is a metric driven leadership position focused on:

Servicing and maintaining strategic members: Responsible for developing and capturing the expected value plan and retaining Team’s strategic accounts

Optimizing the Strategic Account Management Team for growth: Provides leadership to improve the lifecycle management process of strategic accounts by increasing value and scalability, reducing cost, and ensuring succession and development of individual team members.

What you will do in this role:

Management of Team

• Continually works to improve the Strategic Account Management Team and individual performance through Core Value and measures of reliability, transparency, competency, sincerity, fairness, and vulnerability

• Oversee implementation projects, tasks, and workflows that are directly related to account health

• Works with the Strategic Account Management team to collaborate with members to track and analyze financial data

• Escalation point member, supplier, internal and other issues

Growth and Positioning

• Leads the Strategic Account Management team in initiatives, modeling the main line support to HealthTrust IDNs

• Formulates and leads as one point of contact for cross-business unit strategies and plans for the Strategic Account Management team and our largest independent members

• Participates in HealthTrust Account team meetings and calls to establish account goals, identify actions to achieve goals, and monitor and manage execution

• Develop direct reports for internal growth and excellence; is a steward of the highest and best use of talent through constantly documenting and improving business processes and overseeing the training of the team

Operations

• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success

• Maintain regular reporting cadence to the member and GPO leadership to ensure that all elements of implementation and supply chain expense management plans are being accomplished

• Serve as an internal consultant, focused on evaluating and documenting process flow within teams and members. Identify gaps in sourcing, logistics, distribution, and workstreams

• Coordinates the involvement of the vertical team (account managers, support services, technical resources, operations management, and leadership) to develop and articulate a strategic vision for members in order to meet account performance objectives and members’ expectations

• Assimilates information from a variety of sources, analyzes relevant data, makes strategic recommendations, and executes a course of action for all elements of non-acute supply expense management

• Works to coordinate HealthTrust resources to ensure that AdvantageTrust members are supported as effectively as possible, experiencing superior service that results in member loyalty and retention, as well as advocacy and promotion to prospective members

• Maintain and promote change to processes that support collaboration between AdvantageTrust and HealthTrust around member and stakeholder experience improving quality, operational efficiency, cost-effectiveness, and member satisfaction

Account

• Has leadership responsibility to develop and maintain a robust account plan and execute against that plan to identify opportunities for his/her teams’ accounts to improve operations and financial performance

• Leads solution development efforts that best address member needs to drive value and savings to enhance their performance expanding HealthTrust’s penetration with members and driving growth

• Serves as a trusted advisor to the member(s) s/he supports, engaging member executives regularly to help them achieve savings, improve performance, promote standardization, and eliminate waste in the supply chain function and other key areas of their enterprise

• Establishes productive, professional, and consultative relationships with C-Suite and executive personnel throughout member organization, building credibility and trust through collaboration

• Works directly with Strategic Account Management team to support their members' leadership and physicians to build strategic plans that align with member company goals and the economic success of the GPO contracts

What qualifications you will need:

• Bachelor's degree, required

• Master’s degree, preferred

• 10+ years of experience in strategic account management with experience in managing large national and/or global brand relationships, required

• 7+ years of experience in market segment experience or successful record of accomplishment in strategic account management, required

• 5+ years of experience in managing and leading a team to successful outcomes and measurable objectives, required

• 5+ years of experience in supply chain management, operations and/or warehouse operations equivalent, required

• 5+ years of experience in sales, prospecting, conversion, or pipeline development, preferred or equivalent combination of education and/or experience

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Strategic Account Director opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.