Description

We are offering a contract employment opportunity in Nashville, Tennessee, for a Senior Project Manager. This role primarily involves the implementation of contact center technology across various non-clinical business units, with a focus on operational needs rather than technical requirements. The successful candidate will be expected to coordinate activities between internal development teams, technical PMs, and vendor teams.

Responsibilities:

• Implement contact center technology across multiple non-clinical business units including scheduling and pre-authorizations, customer-service, and eligibility services.

• Support the business unit with operational requirements, process changes, end-user testing, rollout planning, and communication.

• Coordinate activities between internal development teams, technical PMs, and vendor teams.

• Utilize strong communication and transformation management skills to drive project success.

• Apply knowledge of Agile and traditional project methodologies in managing multiple projects.

• Work independently to plan, monitor, and manage multiple, diverse medium to large projects of high complexity.

• Act as a single point of accountability on assigned projects, secure required resources, and ensure on-time completion according to specifications and within budgeted costs.

• Demonstrate a strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks and issues.

• Facilitate effective outcomes in a timely manner.

• Possibility of moderate travel depending on job role requirements.

Requirements • Proven experience in project management and operations

• Proficient in Microsoft Office Suites including Microsoft Word, Excel, and Outlook

• Exceptional communication skills, both written and verbal

• Ability to create detailed documentation and reports

• Demonstrated skills in planning and implementing planning processes

• Strong capability in managing project schedules and deadlines

• Knowledge and experience in quality control and assurance

• Ability to supervise and lead teams effectively

• Proficient in creating and delivering presentations

• Familiarity with the software 'About Time' and its functionalities

• Ability to troubleshoot issues and provide effective solutions

• Experience in performing ad hoc financial analysis

• Track record of driving project progress and implementation

• Willingness to travel as per project requirements

• Experience in staff management and establishing relationships with stakeholders

• Understanding of Agile methodologies and specification writing

• Ability to work in a hybrid work environment (combination of onsite and remote work). Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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