Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.

We are looking for a Senior Program Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the unwind of Delivery Service Partners leaving the DSP Network.

ABOUT AMAZON LOGISTICS

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

WHAT YOU’LL DO

As a Sr. Program Manager, you will support a region of our delivery network. The Sr. Program Manager will work closely with regional operation managers, account managers, legal, compliance, internal teams, and customers to manage the end of life cycle phase for Delivery Service Partners. The Sr. Program Manager will drive the process by analyzing the problem, proposing risk mitigation strategies for complex problems, influencing stakeholders (verbally and in writing), removing obstacles and delivering results. Responsibilities include (but are not limited to):

• End-to-end management of Delivery Service Partners exiting the program

• Monitors key quality metrics, and defines and implements initiatives to drive improvements

• Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task

• Identifies workflow inefficiencies and works to formulate and implement operational improvements across the DSP network.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.