Additional Information Catering Focus

Job Number 24117030

Job Category Event Management

Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Directly assist the Assistant Director of Convention Services by providing support to the operation of the Convention Services department. Manage and coordinate Convention Services activities and services to promote the smooth execution of all conventions, functions and events requiring meeting services.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience event management, food and beverage, sales and marketing, or related professional area.

OR

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management or related professional area.

CORE WORK ACTIVITIES

Managing Operations

• Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution. Plan and develop programs, agendas, and services according to client requirements.

• Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines.

• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.

• Accurately forecast group revenues according to established guidelines.

• Promote the proper use of function space, exhibit hall and overall event space.

• Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups.

• Assist with the training and development initiatives for the Convention Services staff. Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department.

• Oversee contracted group room blocks to include cutoffs, attrition, etc.

• Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.

• Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.

• Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines.

• Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.

Promoting Exceptional Customer Service

• Communicates all details of catering events to operating departments and customers.

• Manages the quality process in areas of customer service and employee satisfaction.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Directs the development, training, and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee's needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

The salary range for this position is $85,000 to $106,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.