Description

Join Amazon's rapidly growing Global Logistics Shipper Support team as a Senior Account Specialist, where you'll play a crucial role in enhancing the shipper experience for vendors and sellers. In this dynamic position, you'll drive innovation in transportation and logistics by evaluating network shipper performance, coaching partners, and implementing strategic improvements. Your work will directly impact Amazon's efficiency and customer satisfaction on a global scale.

Key job responsibilities

• Analyze and present daily performance data to identify areas for improvement

• Develop and implement solutions to overcome transportation disruptions in real-time

• Lead weekly calls and daily business reviews with assigned shippers

• Create clear, data-driven recommendations to influence shipper behavior positively

• Contribute to team process improvements and mentor fellow team members

A day in the life

Your day starts with reviewing the latest shipper performance metrics and preparing for your daily business review call. You'll collaborate with cross-functional teams to address any urgent transportation issues and work on long-term improvement strategies. Throughout the day, you'll engage with shippers, providing coaching and support to enhance their performance. You'll also contribute to team meetings, sharing insights and best practices, and work on process improvement initiatives.

About the team

The Global Logistics Shipper Support team is at the forefront of revolutionizing the transportation and logistics industry. We're committed to continuously improving our network efficiency and shipper performance through data-driven insights and innovative solutions. Our team values collaboration, problem-solving, and a relentless focus on enhancing the overall transportation experience for our partners and customers.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

Basic Qualifications

• High school or equivalent diploma

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience managing large data sets and utilizing to drive performance and process improvements

Preferred Qualifications

• Bachelor's degree

• 1+ years of management experience

• Experience with SQL

• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.