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Robert Half Help Desk Analyst I | Desktop Support in Nashville, Tennessee

Description Help Desk Analysts who love to work in an innovative and fast-paced work environment at a company in the Legal industry will be interested in Robert Half's new job opening. Creatives with talent for solving both routine and unique problems will be a great fit for this position. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Nashville, Tennessee area and is a full-time opportunity.

Major responsibilities

  • Independently investigate and implement solutions to technical issues

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Manage correspondences on technical help tickets submitted via phone, email, and walk-ups Requirements - Comprehension of Microsoft Windows

  • Background working with VoIP

  • Audio Conferencing experience required

  • Hardware Troubleshooting experience preferred

  • Experience with Teleconferencing

  • Active Directory experience highly valued

  • Demonstrated knowledge of Polycom Video Conferencing

  • Audio Visual experience desired

  • Practical knowledge of Citrix Technologies

  • Conference room setup & cleanup experience

  • Troubleshoot experience desired

  • Cisco VPN experience highly preferred

  • Prior experience with Basic Troubleshooting

  • Adeptness in Video Conferencing

  • Experience with Mobile Device Management

  • Previous experience working with Microsoft Exchange

  • General familiarity with Web Conferencing

  • Strong familiarity with Arranging Conference Calls

  • Hands-on experience with Mobile Device Support

  • Earlier work involving Microsoft Windows 10

  • Good understanding of Microsoft Office

  • IT support ticketing system experience desired

  • Basic networking concepts

  • Experience in user administration and bug fixing in a client server environment

  • 2+ years of prior experience

  • Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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